Job Abstract

Promotes and fosters ongoing collaborative communication with healthcare professionals and VNS Health to establish coordinated VNS Health services. Functions as a liaison between external customers, patients, families and VNS Health. Builds relationships, obtains referrals and reviews patient information referred to VNS Health to determine initial appropriateness of admission. Facilitates the safe and timely transfer of patients from a hospital, skilled nursing facility, physician office, or other Home Care site to the care of VNS Health. Works under moderate supervision.

$23.17 - $28.96 Hourly

What We Provide

• Per Diem team members are eligible for some benefits and can access our extensive Employee Assistance Program that includes financial, legal, and mental health counseling programs as well as participate in a 403b retirement savings program.

What You Will Do

• Obtains and processes referrals based on the Enterprise’s admission criteria.
• Obtains and confirms demographic and other medical and social patient information. Works within intake related electronic platforms to gather proper information to generate a new referral/resumption of patient’s care and ensures accurate documentation.
• Establishes and promotes an ongoing collaborative relationship between VNS Health and/or other facilities, direct care givers, physicians, nurses, discharge planners, case managers, social workers, etc. to facilitate adequate patient care transition. Provides general information about all VNS Health services to referrers and the community.
• Determines customer needs and provides accurate and responsive intake to ensure customer satisfaction. Provides appropriate handoff of information to team members to support a safe and effective transition of care.

Education: 

• Bachelors’ degree in Health Care, Business or a related field or the equivalent work experience, required.

Work Experience:  

• Minimum of two years’ experience in a business, operational or customer service role in a healthcare industry (i.e. hospital, long term care, home care setting, or medical office), required.  
• Ability to understand medical terminology, required.  
• Experience entering data, navigating and retrieving information through a mainframe or similar computer system, required. 
• Ability to adapt to change and work in a team-based environment, required.   
• Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills, required.  
• Demonstrated capability to gain commitment, build rapport with others (patients, families, physicians, clinicians, institutions etc.) required.   
• Strong follow-up skills required and the ability to manage multiple priorities.  
• Knowledge of managed care, Medicare/Medicaid and insurance authorization/billing, preferred.  
• Bilingual skills and travel may be required, as determined by operational needs.