Job Abstract

Let's Grow Together

Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.

The Director, IT Business Partner, is responsible for aligning business strategies with technology to achieve the desired organizational outcomes and finding sustainable solutions that meet business stakeholder needs.

This is a highly important position that demands the leader to have a deep understanding of how the business creates value. They serve as a crucial connection between strategy and execution. The leader's main responsibility is to guide a team in developing and managing capability roadmaps with the collaboration of business stakeholders to achieve specific desired business outcomes and strategic objectives. Moreover, this role requires effective and consistent communication with executive stakeholders and excellent cross-functional relationship management skills. The leader will be accountable for leading a team in prioritizing cross-functional project portfolios and enhancement backlogs to inform product roadmaps and ensure that IT resources are utilized efficiently to execute projects on time and within budget.

The individual holding this role is responsible for resolving conflicts and driving consensus among various stakeholder groups within the Business and IT organizations. Developing and maintaining solid relationships with key stakeholders is a crucial position requirement.

In this role, the Director will:

• Lead a team in developing and continuously improving capability roadmaps in collaboration with business stakeholders to inform Product Roadmaps and IT resourcing needs to meet business objectives.
• Help the business identify technology opportunities to optimize or transform business operations; gain efficiencies through automation or other reduction of non-value add activities.
• Highlight the impacts of new strategies on people, processes, and technology to ensure successful technology implementation and adoption.
• Develop and implement communication, reporting, and meeting cadences to ensure business stakeholders are aligned and projects and enhancements progress to plan.
• Mentor and train the team to create capability roadmaps, improve communication skills, and effectively manage portfolios across functions.

In this role, the Director will oversee and manage relationships in several areas: our Integrated Supply Chain Operations, which includes Logistics, W&D, and Inventory Control; as well as within our end-to-end Sales Operations functions and Supply Chain Planning, which includes Planning and Order Management. This position manages a small team.

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WHAT YOU’LL DO
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IT Business Partner Leadership

• Own leading a team in the creation, management, and execution of capability roadmaps in collaboration with business stakeholders
• Facilitate collaboration with business stakeholders to break high-level strategic goals into a clear multi-year roadmap outlining distinct projects and enhancement requirements to achieve goals and produce value for the business
• Guide business stakeholders on the best way to sequence capabilities to ensure business value is achieved when and as expected
• Collaborate with Business Analysts to identify potential impacts of change; work together with the business, EPMO, Change Management, and Data teams to ensure that these impacts are well understood when planning projects and/or enhancements
• In collaboration with Business Analysts, ensure business requirements are captured appropriately so that technical requirements are easily understood

Relationship Management

• Drive consensus amongst all key stakeholders and delivery teams, including Senior leadership, EPMO, architecture, engineering, and product management organizations
• Provide Executive Level Reporting, providing concise, informative reports for senior executives that allow them to make streamlined and informed decisions
• Provide strategic thought partnerships to the business. Bring practical ideas, technological advances, or new ways to improve business operations or better engage with our consumers
• Facilitate productive conversations and motivate team members to execute tasks
• Collaborate often with Business Stakeholders, EPMO, Data Enablement, and internal IT teams to remove blockers and resolve issues

Portfolio Management, Prioritization with Business of roadmap items, Drive Business Alignment

• Lead teams in the Prioritization of Projects and Enhancements, driving cross-functional product owner alignment
• Lead teams in managing the backlog of enhancements
• Collaborate with Portfolio manager, product owners, and engineering to ensure IT Supply can meet IT Demand
• Collaborate with the Portfolio Manager, Finance to ensure projects and enhancements are within budget

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ABOUT OUR IDEAL CANDIDATE
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Education

• Bachelor’s Degree (or equivalent experience) in Finance, Business Operations, Information Technology, or a related field

10+ Years of Relevant Experience Spanning the Following Areas:

• Experience working in an IT Business Partner function or similar
• Proven experience in Capability Mapping and Value Streaming for complex, multi-divisional, and global companies
• Experience building from scratch and operating day-to-day
• Experience in successfully delivering high-quality solutions in complex IT environments
• Experience in building and leading high-performing teams through mentorship, training, and empowerment

Languages

• Spanish – Preferred
• French-Canadian - Preferred

Software/Technical Skills

• Experience with business capability modeling and associated tools
• ERP/WMS systems knowledge (we use SAP ERP and Blue Yonder WMS)

Other Skills, Knowledge, & Abilities

• Effective leadership skills
• Strong collaboration skills, with the ability to effectively influence others to achieve results
• Excellent relationship management and conflict resolution skills
• Specialized depth and/or breadth in understanding end-to-end business processes within several core functional areas of Supply Chain & Sales Operations (e.g. Planning, Order Management, Logistics, etc.)
• Advanced understanding of IT Business Partner function; ability to partner effectively with the business to find the right tech solution to enable end-to-end processes
• Strong communication skills in verbal, written, and visual formats, tailored to meet audience needs
• Ability to lead teams in documenting & communicating value generated from the new capabilities
• Ability to translate complex concepts and transform them into actionable recommendations that resonate with executive management
• Proven ability to drive consensus in cross-functional teams with conflicting priorities

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ADDITIONAL DETAILS FOR THIS ROLE
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This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers.  #LI-Hybrid

• The salary (or hiring) range for this position is $175,000 - $190,000 per year
• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives
• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2024/guidebook/

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WHAT WE OFFER OUR EMPLOYEES
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At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance. Here are some of the benefits of working with us:

• Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication
• Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match
• Professional Development: We're committed to helping you grow in your career with opportunities for training and development
• Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance
• Employee Engagement: Join a team that values your contributions and celebrates success together

Learn more about our benefits: https://careers.brother-usa.com/benefits

Learn more about life at Brother: https://careers.brother-usa.com/lifeatbrother

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.