The Manager, Learning Development supports the design and development of training across all Marriott disciplines and brands globally inclusive of the managed and franchise, management and hourly audiences. This position requires creativity, flexibility, instructional design expertise, exceptional writing skills and development expertise. Knowledge of design and development methods in the hospitality or service industry is critical to the success of this position. This individual will design and... more details
Job Number 24087283 Job Category Human Resources Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management Job Summary The Manager, Learning Development supports the design and development of training across all Marriott disciplines and brands globally inclusive of the managed and franchise, management and hourly audiences. This position requires creativity, flexibility, instructional design expertise, exceptional writing skills and development expertise. Knowledge of design and development methods in the hospitality or service industry is critical to the success of this position. This individual will design and develop training that facilitates behavior change, transfers critical knowledge, and develops technical and strategic skills in our associates. This individual assists other L+D leaders in evaluating the effectiveness of training programs and ensuring training meets the business needs and objectives. The individual works closely with business leaders, numerous internal support teams, and vendors to ensure the successful development and integration of the learning deliverables. The Manager, Learning Development is a part of a pool of instructional designers and often balances working on multiple projects across multiple client types at the same time. CANDIDATE PROFILE Education and Experience BA/BS (or equivalent) in instructional design, human resources,, or equivalent work experience in a related area. 3+ years of instructional design and development experience. Excellent written and oral communication skills. Program and project management expertise. Experience developing cutting-edge and digital learning Expereience using Rapid Development tools, e.g., Articulate, Storyline, Captivate, Adobe Creative Cloud Applications. Experience in executing tasks in a high-pressure environment. Knowledge of and demonstrated ability in applying adult learning theory and iterative instructional design methodologies Preferred Experience Design and development experience for hospitality, brand or service related organization. Experience working with third-party development vendors who produce training materials under Marriott’s direction. Experience in publishing and testing in a learning management system. Proven experience in development of multiple learning modalities, i.e., mobile, online. Graphic design experience with strong InDesign and PowerPoint skills Graduate degree in Education, Instructional Design, or related field. Demonstrated success working in a complex, service-intensive, deadline-driven environment associated with consumer, marketing, or loyalty initiatives. Demonstrated success in working with and influencing cross-functional work teams in a matrix organization. Demonstrated ability to make decisions in a timely manner sometimes with incomplete information, under tight deadlines and in high pressure situations Core Work Activities Learning Development Build learning items from analysis, design and storyboard, through development of final deliverable. Design, develop and implement training strategies, programs and processes as they relate to brands and disciplines to include modes that are high tech, high touch. Create e-learning using software such as Captivate, Articulate Storyline, and other e-learning programs and web and video conferencing software. Solicit and incorporate feedback and assess evaluation feedback to make appropriate changes. Manage multiple tasks for numerous deliverables by transitioning simply and easily from one project to the next. Explore alternative methods/mediums of providing training to the field. Interact with subject matter experts across a variety of clients. Clearly and concisely present ideas to clients on learning item design. Work with other instructional designers or external vendors to complete projects. Package multiple items to create curriculum, as appropriate. Build and test items in learning management system as part of the deployment activities. Ensure training is global and applicable across all properties within each brand when applicable. Project Management Work as a project member to achieve results in a team environment. Manage multiple projects and processes on time and on budget. Identify methods for measuring the effectiveness of training. Work in a deadline-driven environment - establishing goals and delivering against the objectives of assignments to meet time, budget and quality criteria. Building Relationships Work along with business partners to ensure training meets the needs of the individual stakeholders and audience members. Collaborative approach; team player; ability to work with global teams from diverse cultural backgrounds. Develop relationships with internal and external stakeholders, across regions, brands, and disciplines. Foster team work, maximize efficiencies, and work to promote effective synergies between the Talent Development team and with other partner disciplines. Knowledge and Skills: Strong design and development experience and demonstrated ability in applying adult learning theory and iterative instructional design methodologies using a variety of innovative approaches. Be proficienct with software programs necessary for the position: Word, Excel, PowerPoint, Adobe Creative Cloud (e.g., InDesign, Photoshop) and eLearning development tools such as Captivate, Articulate and others. Develop knowledge of disciplines supported, across all brands. Possess strong content writing ability, creativity, attention to detail and excellent proofing and editing skills. Self-starter with self-confidence, enthusiasm, and strong customer service orientation. Manages time well, correctly prioritizes tasks, and is flexible. Excellent presentation skills. Presents ideas, expectations, and information in a concise manner. Effective listening skills aimed at encouraging diversity of ideas and a willingness to resolve conflicts in a positive manner. Critical thinking skills & analytical approach to problem solving and driving toward solutions. Demonstrates self-confidence, bias for action, focus, and the ability to self-manage. Comfortable with complexity, ambiguity and change. Enjoys the challenge of unfamiliar tasks. Ability to learn quickly when facing new problems; a relentless and versatile learner; analyzes both successes and failures for clues to improvement; experiments and works diligently to find solutions. California Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually. Colorado Applicants Only: The salary range for this position is $72,600.00 to $141,086.00 annually. Hawaii Applicants Only: The salary range for this position is $87,848.00 to $155,197.00 annually. New York Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually. Washington Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is 28 days after the date of this posting, 05/17/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
