Customer Service Representative. Maintains accurate records of customers' equipment inventory and relevant activities. Develops and maintain effective, professional communications with customers. Maintains accurate records of all inbound and outbound equipment. Inputs repair estimates for Owner of equipment. Obtains requisite approvals from Leasers and/or Owners. Schedules equipment surveys. Adjusts repair estimates per instructions from surveyor/owner/leaser. Updates TEC when equipment is repai... more details
Customer Service Representative (CSR)
Job LocationUS-CA-Oakland
Type
Regular Full-Time
Overview
ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We’re currently seeking a Customer Service Representative.
The CSR's primary role is creating and fostering a strong relationship between ConGlobal and our Customers.
Responsibilities
Customer Service Representative
Maintains accurate records of customers’ equipment inventory and relevant activities
Develops and maintain effective, professional communications with customers
Maintains accurate records of all inbound and outbound equipment
Inputs repair estimates for Owner of equipment
Obtains requisite approvals from Leasers and/or Owners
Schedules equipment surveys
Adjusts repair estimates per instructions from surveyor/owner/leaser
Updates TEC when equipment is repaired
Prepares billing paperwork for repaired units daily
Responsible for monthly storage and handling billing reports
Coordinates scheduling of on-hires with yard supervisor
Works with shop supervisor to prioritize equipment repair
Updates TEC system with sales equipment repairs and movement
This is an exciting time at Conglobal and we’re growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.
Qualifications
Must have a high school diploma or equivalent education
Should be computer literate familiar with Microsoft software
Energetic and customer driven
Good organizational skills
Effective verbal and written communications
Courteous customer communication skills
Must have a valid driver’s license
Consistently exhibits satisfactorily levels of performance
Hours are Monday-Friday 7am-5pm
All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.
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