Job Abstract

About this role:

Wells Fargo is seeking a Home Lending Change Management Performance Business Design & Execution Leader to support the Home Lending Change Management organization transformation of the newly defined process, procedures, and systems to be more efficient in managing the execution of change while maintaining the ability to manage change risk on behalf of Home Lending.

The Home Lending Change Management Business Design and Execution Leader and team will be responsible for change management services that support all change management stakeholders in Home Lending. This team is responsible for process management and design for ongoing continuous improvement in alignment with ECM, SDLC, and Technology Change Management policy and procedure. As well as serves as SMEs to engage and partner with change management stakeholders for all process and procedure maintenance including but not limited to training and communication content, issue and defect resolution, process integration, improvement, and reduce redundancy. The Business Design and Execution Leader will be a trusted advisor working with senior leaders to define and deliver required business change outcomes. Must have experience with enterprise transformation work, strategic thinking, ability to plan, organize, and drive for results, as well as help teams adapt to major business changes.

In this role, you will:

• Lead execution on change management business design and end-to-end change strategy for highly complex change initiatives supporting Home Lending.

• Lead strategic business design conversations to leverage the company’s end-to-end change management framework, methodology, system, and tools to ensure efficiency, consistency, and alignment with other capability such as risk management or Enterprise Change Management teams.

• Demonstrate business execution skills to coach/advise and influence strategic decisions of product cabinets, business leaders, and product teams to ensure progress and adherence toward sustainable change management outcomes.

• Deliver and recommend improvements in end-to-end change management, including “best in class” practices to strengthen Home Lending’s change management impact and value to customers.

• Own operational deliverables, including helping drive cadence and communication with internal teams to showcase business results. This includes designing key metrics in collaboration with Change Management stakeholders and business stakeholders.

• Monitor and identify controls of the TOM and business process performance. Oversee execution of these controls.

• Provide expertise and collaborate with business partners across Home Lending to support change optimization efforts to enable effective and efficient delivery of services.

• Provide change teams with a line of sight between their work and Home Lending’s goals and strategy.

• Act diplomatically with internal clients, including showing an ability to solve problems and find resolutions when there is conflict.

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• 4+ years Leadership experience

Desired Qualifications:

• Experience in understanding and interpreting policies and assessing the adequacy of change management policies, procedures, and processes.

• Knowledge and understanding of process design, modeling, and development and associated industry methodologies.

• Experience operating successfully in a complex, heavily matrixed corporate environment.

• Experience planning and organizing cross functional work, building teams, and managing stakeholder groups to drive complex, high-priority efforts through to completion.

• Experience identifying risk factors and ensure enactment of appropriate controls.

• Knowledge and understanding of risk management in the financial services industry.

• Experience communicating effectively, in both written and verbal formats, with senior executive-level leaders.

• Experience working effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.

• Proven leadership ability to drive successful execution of business initiatives.

• Prior experience in regulatory driven initiatives including regulatory and industry engagement.

Job Expectations:

• This position is not eligible for Visa sponsorship.

• This position requires compliance with all mortgages regulatory requirements and Wells Fargo’s compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

• Willing to travel up to 20%

• This position offers a hybrid work schedule. Preferred location(s) listed below. Telework or remote work setting is not available. Relocation assistance is not available for this position.

• Charlotte, NC -550 S Tyron St

• Charlotte, NC- 1525 W WT Harris Blvd

• Des Moines, IA-800 S Jordan Creek Pkwy

• Tempe, AZ-1150 W. Washington St-

• Chandler, AZ -2850 S Price Rd-

• Phoenix, AZ -11601 N. Black Canyon Hwy

• Minneapolis, MN- 600 Wells Fargo-

• Irving, TX- 250 E John Carpenter Fwy

• San Antonio, TX- 4102 Wiseman Blvd

• New York, NY-150 E 42nd St

• Summit, NJ- 190 River Rd

Pay Range 

• National Range: $144,400 to $300,000

Job Posting may come down early due to volume of applicants.

Pay Range

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.