Answer all incoming phone calls to the Service Department Perform outbound calls to identified service lead opportunities example: existing customers, service appointment confirmations, service reminders, first appointment phone calls, declined service calls Use Dealership Customer Relationship Management tools (CRM) to capture and contact service lead opportunities Keep accurate record of all customer contacts and follow up Create reports daily, weekly, and monthly, as directed by manager Maint... more details
Service Business Development Representative / Customer Service Representative / Internet Representative
Hertrich Family of Automobile Dealerships seeks a PART TIME Service Department Business Development Representative / Customer Service Representative / Internet Representative to join our Automotive Team of professionals!
Are you looking for spectacular growth opportunities?
Do you thrive in a fast-paced environment where you have unlimited career potential?
Are you an enthusiastic individual who wants to work for a mission driven company...
...then our Company is the right fit for you!
The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 12 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond! For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available.
Hertrich offers our Service Department Business Development Representative / Customer Service Representative / Internet Representative :
Extremely Competitive Salaries
Medical, Dental, Vision, Disability, Accident, Cancer, & Life Plans
Paid Vacations
Paid Holidays
Paid Personal Days
401K with Employer Match
Employee Purchase Discounts
Service Department Business Development Representative / Customer Service Representative / Internet Representative DUTIES:
Answer all incoming phone calls to the Service Department
Perform outbound calls to identified service lead opportunities example: existing customers, service appointment confirmations, service reminders, first appointment phone calls, declined service calls
Use Dealership Customer Relationship Management tools (CRM) to capture and contact service lead opportunities
Keep accurate record of all customer contacts and follow up
Create reports daily, weekly, and monthly, as directed by manager
Maintain a pleasant and courteous manner on the telephone when communicating with customers focusing on the highest level of customer satisfaction
Maintain a high-energy, enthusiastic attitude
Additional duties as deemed necessary by management
Service Department Business Development Representative / Customer Service Representative / Internet Representative QUALIFICATIONS:
Highly motivated and persistent
Solid working knowledge of computers and the internet
Energetic, enthusiastic and fun
Organized
Solid working knowledge of computers and the internet
Outstanding phone and communication skills
Honest work ethic
Must be able to work flexible hours, including nights & weekends
Must be a highly motivated self-starter with outgoing, customer-oriented personality
The desire to learn and provide superior customer service - before, during, and after the sale
HS Diploma/ GED required
"Offers of employment are conditional. Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check. A criminal record will not automatically disqualify an applicant from employment. We are a drug-free workplace. We are an EEO employer. Job seekers will be given consideration without regard to their disability or protected veteran status."
