Job Abstract

Your Impact:

The Department of the Army Intelligence Information Services / Intelligence Automation Support (DAIIS/IAS) program is looking for motivated, skilled, and dedicated individuals to provide information technology support to the DAIIS worldwide intelligence dissemination, data management, and knowledge management missions. The IAS program includes system administration, database administration, web/software operation and maintenance, logistics support, and operations and sustainment support. The IAS program is a critical component of INSCOM as it executes mission command of operational intelligence forces; conducts worldwide multidiscipline and all source intelligence operations; delivers advanced skills training, linguist support, specialized quick reaction capabilities, intelligence related logistics, contracting, and communications in support of Army, Joint, and Coalition command and the National Intelligence Community.

Responsibilities:

· Support the identification and resolution of automation and information technology hardware and software issues and problems to maintain at least a 99% system availability rate.

· Perform installation, configuration, administration and monitoring of enterprise class blade and storage technologies, to include performance optimization, patching, and updating of associated hardware and underlying operating systems in PWS 5.1.

· Perform administration and maintenance of Windows based servers to include daily system checks and record 100% of findings and statuses in DAIIS Systems Administration Daily Checks list.

· Apply Security Template Implementation Guidelines (STIG) and security updates and hotfixes to address Information Assurance Vulnerability Assessments (IAVA) and security mandates within 30 calendar days of notification of update availability.

· Provide detailed system matrices of DAIIS supported systems and applications to include utilization, uptime, storage availability, and performance monthly or as requested.

· Analyze technical support requests and provide possible technical solutions and courses of action within10 business days of receipt of request.

· Conduct testing of systems and applications immediately after configuration changes and software deployments to validate that changes and enhancements do not adversely affect system operation and performance.

· Deploy DAIIS-developed and third-party commercial off-the-shelf (COTS) and Government off-the-shelf (GOTS) applications to production, integration, and staging servers within 15 business days of deployment request.

· Conduct system upgrades as directed by DAIIS leadership. Planning phase shall start within 15 days business days of upgrade request and work will be completed no later than 15 after the agreed completion date.

· Ensure the availability and accessibility of an average of twenty (20) Microsoft Internet Information Services (IIS) for Windows Server websites hosted across six (6) networks.

· Respond to customer requests and contact customers by the end of the business day to confirm requirement receipt and provide an approximate time of completion.

· Provide Continuity of Operations planning, evaluation, and execution of critical services during the quarterly IPR and update any required SOPs and instructions guides within five days of IPR completion.

· Develop and maintain documentation which includes SOPs, TTPs, System Architecture Guides, and Diagrams for all DAIIS systems and hardware configurations adhering to organizational templates and policies.

· Notify the Government of any unscheduled system outages within 30 minutes of each occurrence and record the outage to the operations log within four (4) hours.

· Makes Configuration management data shall be timely updated within one business day of any modification or update of infrastructure and the contractor will report the updates/changes in their Monthly Status Reports

· Monitor and assume responsibility of trouble tickets assigned to the Systems Administration branch, assign specific tickets for resolution, and prioritize tickets in line with organizational goals of maintaining 99% system availability rate.

· Provide after-hours on-site support to respond to system/application malfunctions. The contractor shall have 2 hours after notification of an issue to respond to the workplace. If after two hours on site the issue is not resolved, the contractor shall escalate the issue to the Project Manager who shall provide hourly telephonic updates to the COR and TTM until the issue is resolved.

Here’s What You’ll Need:

· DoD 8570.1-M IAT Level II certification

· Three years of experience in server administration including supporting and managing servers in a production environment.

· Two years of experience in server administration applying systems patches and STIGs on a Microsoft (MS) Windows Server 2012 R2 and later.

· Two years of experience applying industry best practices for a Windows Server 2012 R2 or later configuration,

· Two years of experience customizing member servers using Role and Feature additions for a Windows Server 2012 R2 or later configuration,

· Two years of experience managing Microsoft Active Directory, DNS, DHCP

· TS/SCI clearance with SBI and ability to attain SI, TK, G, HCS, and NATO Secret clearance

· Microsoft Technology Associate (MTA) - Windows Server Administration Fundamentals Certification

· Must be able to communicate effectively both verbally and in writing.

· Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.

· Must be able to interface with individuals at all levels of the organization both verbally and in writing.

· Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously.

· Must work well under pressure to meet deadline requirements.

Preferred:

· Bachelor’s Degree