The Branch Administrator serves as a primary administrative operations contact providing administrative support to a Branch location which may include answering phones and assisting customers with questions, data investigation, reporting and maintaining documentation and process of all shipment tickets, daily production records, billing, material planning, purchase orders and inventory and quality control. Interacts with customers both within the branch and over the phone and provides assistance... more details
R10044719 Branch Administrator (Open)
Location:
Cleveland, OH - Retail shop
How will you CONTRIBUTE and GROW?
The Branch Administrator serves as a primary administrative operations contact providing administrative support to a Branch location which may include answering phones and assisting customers with questions, data investigation, reporting and maintaining documentation and process of all shipment tickets, daily production records, billing, material planning, purchase orders and inventory and quality control.
Interacts with customers both within the branch and over the phone and provides assistance with accounts as needed.
Answers phones and respond to customer requests. Provides customers with product and service information. Backs-up the Counter Sales function.
Serves as the go-to person for office inquiries and customer service. Assists outside sales team with any administrative branch issues.
Researches customer issues as it pertains to invoicing, cylinder balances, or any other account information.
Organizes branch administrative operations, procedures, and filing systems.
Issues and receives customer purchase orders.
Data entry of customer accounts, contract maintenance and pricing, and entry of customer credits into SAP.
Assists in maintaining, weekly, monthly, and annual reports.
Maintains supplies by checking stock to determine inventory levels.
Other duties and projects as assigned.
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Are you a MATCH?
High School Diploma or GED Required. Associate’s degree or higher preferred.
Prior administrative support experience preferably in the welding or gas industry and/or supporting sales. In lieu of experience, may consider additional education beyond the minimum required as a trade-off.
Prior experience using SAP preferred.
Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
Interpersonal skills with ability to deal with difficult situations in a diplomatic and professional manner.
Creative problem solving skills.
Detail-oriented.
Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
A positive approach and willingness to learn coupled with the ability to work in a team environment.
Ability to work independently and under some pressure to meet deadlines.
Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook).
Math skills to include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percentages.
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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