As an Assistant Community Manager of an affordable housing asset, you are primarily responsible for providing comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance and administrative activities. RESPONSIBILITIES (Including but not limited to): Consistently achieves property occupancy goals. Ensures that Lead Tracking Solutions follow up steps and data... more details
POSITION: Assistant Community Manager Affordable Housing (Full Time, Non Exempt)
COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility
SUMMARY
As an Assistant Community Manager of an affordable housing asset, you are primarily responsible for providing comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance and administrative activities.
RESPONSIBILITIES (Including but not limited to):
- Consistently achieves property occupancy goals.
- Ensures that Lead Tracking Solutions follow up steps and data entry are completed daily at the community level.
- Assists in giving leasing tours, answering leasing phone calls and processing online inquiries as needed.
- Ensures efficient and courteous response to all resident requests.
- Assists the Community Manager in designing and implementing a resident retention program, i.e., a newsletter, resident referral program or social activities.
- Maintains inventory and orders all necessary administrative supplies and equipment for the maintenance department.
- Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.
- Reports any unusual or extraordinary circumstances regarding the residents or the property
- Assists in regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LIHTC requirements, HUD Regulations, TDHCA Regulations, and TAA requirements.
- Assists in regular audits of work order processing, unit turnaround time reviews, EIV requirements, reasonable accommodation policies, move ins/outs, recertifications, lease renewals, interims, denials, waitlists, etc.
- Brings non compliance issues to the attention of the Community Manager and assists in corrective action when necessary
- Assists in lease audits when present at a community.
- Assists in all required housing inspections and follow up with any citations or requests
- Ensures that the community maintains all compliance regulations.
- Assists the Community Manager in interviewing, screening and hiring of any potential employee at the community.
- Assists the Community Manager in subsequent orientation, training and scheduling of all Team Members.
- Assists the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.
- Seeks educational opportunities and self improvement for personal growth and development.
- Participates in Cardinal U training as required.
QUALIFICATIONS
- Maintains a consistent level of professional customer service.
- Working knowledge of HUD, LIHTC, TDHCA, TAA, low income housing tax credit, tax exempt bond and other affordable housing programs preferred
- Prior experience in affordable housing and community relations preferred.
- Thorough knowledge of Cardinal Group policies and procedures and community policies.
- Working knowledge of Microsoft Office Word, Excel, and the Google platform.
- Working knowledge of OneSite affordable property management software preferred.
- Available to work weekends.
- Ability to thrive in a fast paced environment and manage multiple projects simultaneously.
- Must have reliable transportation and be willing to travel locally between work sites.
- Ability to embody the Cardinal Culture and Cardinal Core Values every day.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Routine local travel may be required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Non routine, overnight travel may be required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.
The above job description is not intended to be an all inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.
