Job Abstract

Under the direction of the Patient Care Delivery Director/manager, the supervisor of Administrative Operations oversees the administrative functions of the designated departments within a site(s). Assumes direct line responsibility for patient care delivery, ancillary and support services. Directs, supervises and coordinates all aspects of patient care delivery, focusing on service, patient, employee and physician satisfaction, community relations; as well as marketing and planning to ensure a high level of quality healthcare. Specific responsibilities include supervising day-to-day operations, with an emphasis on patient care delivery, high quality customer service, staffing and efficient allocation and use of available capital and human resources. The position is responsible for, and provides oversight regarding the following: positive patient relations, proper telephone communication training & coaching, appointment scheduling, patient registration as well as payment/co-payment collection. Performs "hands-on" supervisory support, leadership, and training.

Accountable for direct supervision of Receptionist, and/or LVN's, Medical Assistants, Lab Assistants as assigned. Will ensure all operations policies and procedures are implemented and carried out consistently across multiple departments to ensure a positive patient experience. Will be involved in short and long term operational planning for the site, while participating and/or leading organizational sub-committees.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Facey Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Coursework/Training Customer Service.
• Coursework/Training Communication.
• 5 years Experience in medical reception.
• 2 years Supervisory experience.

Preferred Qualifications:

• Associate's Degree

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.