Job Abstract

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Main Duties and Responsibilities:
• Analyze data from custom computer screens and prepare driver run sheets for each flight
• Assign Drivers to gates and flights
• Serve as the quality assurance specialist, ensuring that contents of coolers and or meals meet customer specifications
• Monitor driver’s kitchen department time
• Track all flight, gate, meal order and other changes in flights
• Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
• Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
• Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues
• This position will rotate periodically between day shift, night shift and vacation reliefQualificationsEducation:
• H.S. diploma required
• Associate’s degree preferredWork Experience:
• 2+ years of general work experience in an office or warehouse facility.
• 1 year of experience directing the work of others
• 1-2 years of shipping/receiving experience preferredTechnical Skills: (Certification, Licenses and Registration)
• Able to drive on the ramp (must be 21+ driver’s license)
• Able to multi-task in a hectic environment
• Detail oriented
• Able to keep calm in high pressure environment
• Able to work with a minimum of supervision/off-site environment
• Able to make independent decisions
• Able to compile data from multiple sources with a high degree of accuracy
• Able to communicate status changes to all parties in a timely manner
• Driven to document and improve processes
• Must have valid driver’s licenseLanguage / Communication Skills:
• Able to develop rapport with major clientJob DimensionsGeographic Responsibility: UnitType of Employment: Full-timeTravel %: noneExemption Classification: non-exemptInternal Relationships: unit employeesExternal Relationships: customersWork Environment / Requirements of the Job:
• Must be able to function in a warehouse environment
• May be required to rotate between day and night shiftBudget / Revenue Responsibility: (Local Currency)Organization StructureDirect Line Manager (Title): Mgr, Transportation or General ManagerDotted Line Manager (Title, if applicable): n/aNumber of Direct Reports: n/aNumber of Dotted Line Reports: n/aEstimated Total Size of Team: 2gategroup Competencies Required to be Successful in the Job:
• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer FocusDemonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day betterThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting.gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

If you want to be part of a team that helps make travel and culinary memories, join us!