POSITION SUMMARY
The Manager of Employee Health is a Registered Nurse, Nurse Practitioner (RN, NP), who specializes in occupational health, preventing illness and injury and promoting wellness for workers and volunteers. The "employee health practitioner" is the primary care provider of the Employee Health Department. The Employee Health Manager is responsible for the overall daily operations and functions of the department.
The Manager provides clinical, technical, and preventative skills in the workplace using a holistic approach to the facility and the employee as the "patient." The position of the Manager dictates both a relationship with managers and employees and a responsibility for exercising independent judgment. In addition, the Manager coordinates preventive and educational activities relating to safe patient handling, blood-borne pathogen exposures, communicable diseases, and ergonomics.
The Manager's role is pivotal in ensuring superior patient/customer satisfaction and delivering the highest quality care and service to MLK Community Healthcare employees and volunteers. They provide medical care/health education and guidance for hospital employees through a comprehensive program that includes first aid care, assistance to employees who become ill or are injured as a result of work, and preventative programs and care.
The Manager's responsibilities encompass a wide range of programs, including new employee onboarding, the employee immunization program, an ergonomic program, blood borne pathogen program, a workers' compensation program, a transitional duty program, a safe lifting/patient handling program, an employee wellness programs, oversight of employee health medical records. They also manage workers' compensation claims, ensuring cost-effective handling., They supervise new hire onboarding for both MLKCH staff and outsourced staff. The Manager conducts annual health assessments and determines fit for duty status. Additionally, they develop occupational statistics and reports shared with all MLKCH facilities and governmental agencies as requested.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversees the operation and performance, behavior, and activities of the Employee Health staff.
- Monitors and assesses results and accomplishments of the performance expectations as established by each job description and quality indicators for Employee Health.
- Ensure that all operations within the scope or the position are carried out ethically and responsibly.
- Completes performance appraisals in a timely manner, which includes individual professional growth and goal-oriented development plans.
- Counsels’ personnel appropriately utilize progressive counseling and discipline to improve performance.
- Manages group process to build effective working relationships throughout the organization, using collaboration and team-building skills
- Instructs, orients, and completes orientation checklist for new employees. Provides appropriate training and support during the orientation period. Evaluate performance per policy.
- Plans, assigns, and/or supervises the work of Employee Health staff and other ancillary help that may be volunteering or working in Employee Health.
- Communicates with employees on the day-to-day operations of all sections.
- Reviews implemented changes with all staff.
- Conducts a minimum of one Employee Health Meeting a month to keep staff current on department and hospital affairs.
- Maintains established policies and procedures, objectives, quality assurance program, and safety standards.
- Encourage and maintain warm, courteous, and professional behavior while opening lines of communication with and between employee groups, other medical personnel, claims adjusters, and injured workers.
- Professionally interfaces with all levels of employees, Third-Party Administrators (TPAs), and medical providers, providing excellent customer service.
- Facilitates resolution of questions and issues that arise from concerns or interest in any system and/or facility policy, procedure, program, or benefit.
- Able to solve problems and make decisions by employing a broad understanding of individual and group behavior, including employee relationships and interactions in the workplace.
- Demonstrates ability to make independent medical judgments and have general knowledge of occupational health principles and practices. Ability to work in a single mid-level practitioner services unit with minimal supervision and without on-site medical supervision.
- Maintains current knowledge of safety, toxicology, environmental health and industrial hygiene as applied to hospital employee health issues.
- Demonstrates ability to teach and motivate patients towards health and wellness.
- Demonstrates competency in performing the entire pre – placement physical examination and entire process for new volunteers. Can effectively train and over-see other staff members, temporary workers and students to the process.
- Reviews accuracy and completeness of all new hire or new volunteer forms.
- Reviews submitted medical records
- Performs appropriate screening tests relevant to the position
- Screens for any medical or psychological conditions that may impair ability to perform job duty
- Screens for any history of work-related injuries or prior WC claims
- Refers the candidate to their treating physician with a medical clearance form and job description to ensure work status.
- Job-specific safety material is given at the time of assessment
- Proper documentation maintained
- Demonstrates competency in performing Annual Health Evaluations for employees and volunteers. Able to train and over-see staff members, temporary staff, and students in the process
- Appropriately administers and verifies results of Mantoux skin tests and immunizations
- Appropriately performs N95 Mask-fit testing on individuals that are at risk for exposure to TB patients
- Under regulatory guidelines, active TB cases are reported to the Infection Control Practitioner (ICP) and DHS, and the Infection Control Protocols are followed.
- Maintains records of failed N95 MFT and positive PPD conversions
- Conducts proper health screening evaluating work-related and non-work-related hazards or symptoms. Documents appropriately
- Provides job-specific education and counseling to promote safety and prevent injury.
- Ensures that employees or volunteers are notified via email, mail, phone call or other communicative method for follow-up issues (i.e. negative titers).
- Review pending files to clear new hires - including hospital outsourced staff as well as traveler, registry and temporary staff or new volunteers in a timely manner and ensure completeness of records
- Reviews abnormal laboratory and chest x-rays reports and follows-up appropriately
- Reviews medical documentation obtained from treating provider regarding work status
- Authorize medical clearance and notify respective department and HR of any restrictions or special issues.
- Ensure that employee and volunteer active and terminated records are being maintained within HIPAA guidelines
- Determines medical clearance for employees returning to work following absence due to occupational or non – occupational injury or illness. Refers to employee health Return to Work Policy and Infection Control Policies when necessary.
- Promotes the development and distribution of educational material. Updates health material a minimum of once a year. Educational information to promote safety is posted or sent via email at times of increased injury rates.
- In collaboration with the Infection Control Committee and ICP, perform infection control surveillance.
- Administer Employee Health and Infection Control Policies, track employee infectious exposures, report to DHS if applicable, and follow up as necessary.
- Attends the Infection Control Committee Meetings as scheduled and delivers the Employee Health Infection Report.
- Manages the Employee Immunization Program in accordance with CA OSHA and CDC regulations.
- Manages the Employee Ergonomic Program in accordance with CA OSHA regulations.
- Manages the Employee Blood borne Pathogen Program in accordance with CA OSHA and CDC regulations.
- In collaboration with the Environment of Care (EOC) committee, support the Injury and Illness Prevention Program
- Provides basic treatment of occupational injuries and illnesses within scope of practice
- Verifies completeness of Employee Incident Report, Problem List, and Blood borne Pathogen paperwork if applicable
- Investigates cause of injury, prepares action plans and follows-up with respective departments
- Promotes Safety Programs or initiatives in the hospital
- Attends EOC committee meetings and delivers Employee EOC report
- Administers the Workers Compensation program in accordance with CA regulations and ergonomic standards and safety practices within an office environment. Analyze, Interpret and apply new and existing laws, rules and regulations pertaining to WC and Occupational Health and Safety and Medical Disability Management on an on-going basis.
- Maintains appropriate logs (i.e. OSHA 300, WIMS, and PI Reports, Sharps and Ergonomic logs) and processes statistical information for injury trending and creating accurate reports.
- Prints the detailed claims report and reviews open claims on a monthly basis.
- Works closely with the injured worker, WCA, TPA, Medical Providers, and any other assigned Case Managers to manage and settle or close claims. Provides necessary support in defense of claims.
- Performs individual case management. Processes and manages Worker’s Compensation claims and all related communication regarding Worker’s Compensation with insurance carriers and off-site occupational health clinic.
- Manages the Transitional Duty Program. Facilitates the Return to Work of injured and/or ill employees by coordinating between employees, supervisors, Third-Party Administrators (TPA), and medical providers for an employee’s return with temporary or permanent long-term restrictions.
- In collaboration with the WCA, TPA, and Associate Administrator, helps create, implement, and drive initiatives to lower OSHA recordable injuries, WC claims, and associated WC costs.
- Responsible for tracking and reporting Company-wide vaccine requirements.
- Responsible for process and compliance for return to work when an employee is out due to contagious exposure or other related circumstances.
- Respond to patient injuries on the worksite, as well as any patient-inflicted injuries.
- Effectively monitors the health and safety of company employees, coaching employees to be safety conscious, and assist with investigating accidents of the organization.
- Educates department heads and managers by ensuring they receive and understand reports distributed by the Employee Health Department:
- Distributes Employee Injury Reports on a monthly basis for hospital-wide awareness and prevention of future injuries.
- Distributes Employee Health Update reports at Leadership meetings on a monthly basis.
- Active participant with HR to review staff returning to work from a leave with potential ADA Reasonable Accommodation reviews.
- Coordinates employee assistance through HR and EAP
- Knowledge of clerical and computer functions and ability to carry out additional clinical and clerical duties to meet the needs of the department and hospital staff.
- Adheres to established Hospital and Departmental policies and procedures.
- Maintains professional growth and development by attending Continuing Education sessions.
- Assists the Department in meeting accreditation requirements by licensing agencies.
- Appearance is professional and in accordance with hospital dress code.
- Displays flexibility to cover the department in emergencies and difficult staffing situations. Provides clinical, clerical or WC support.
- Handles difficult situations in a discreet and professional manner.
- Other duties as assigned.
