Job Abstract

Responsible for providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media.

Essential Functions

• Respond to customers issues utilizing various platforms such as phone, email, chat, or social media.
• Provide forward thinking solutions for shipment issues leading to positive customer interactions.
• Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.
• Perform other duties as assigned.

Minimum Education

High school diploma or GED.

Minimum Experience

No experience required.

Knowledge, Skills, and Abilities

Personal computer (PC) ability.

Good verbal and writing skills.

Ability to work variable shifts and weekends/holidays.

Preferred Qualifications: ?? ?Strong verbal/written comm. & interpersonal skills. Exp. in a demanding call center environment w/ability to multi-task & navigate web-based & MSO apps.?

Pay Transparency: ?? ?? ??

Pay: ??

Additional Details: ?Pay rate $20 Houston, TX. Hybrid-Onsite M-F 1st 9 wks, work at home w/onsite M-W every other wk.?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)