Sodexo is seeking an Environmental Services/Custodial Operations Manager 3 to oversee a high profile, prestigious healthcare account located in Pasadena, CA.
Huntington Hospital, an affiliate of Cedars-Sinai is a 544-bed, not-for-profit hospital, located in beautiful Pasadena, California.
This individual will oversee the ES department and will be responsible for quality assurance checks, training frontline staff, conducting new hire orientations over multiple departments, safety training, ensuring safety and sanitation protocols are met, and utilizing our SMS program to effectively manage our day to day operations. We are looking for candidates with experience in environmental services, training/managing employees, departmental new hire orientations, knowledge of joint commission requirements, managing budgets, knowledge of infection prevention protocols and be able to multi-task in a fast-paced environment. This individual will be responsible for overseeing 50 Sodexo non-union employees and report to General Manager. This is a $5M managed volume account. CHESP certification and healthcare experience is strongly preferred.
Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
The successful candidate will:
- be responsible for driving client and patient satisfaction scores;
- conduct new hire orientation, and training across multiple departments
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
- work with the Environment of Care Committee and Infection Prevention Director;
- effectively manages the Unit Operating System; and/or
- support a diverse and inclusive workforce.
Is this opportunity right for you? We are looking for candidates who:
- have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;
- have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
- can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
- have experience effectively managing projects within agreed upon timelines;
- are results and safety driven;
- have in-depth knowledge of housekeeping systems and procedures;
- have experience with vendor and contract management, as well as union and contract negotiations;
- have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
- have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, healthcare experience preferred but not required;
- have strong financial acumen and budget management experience;
- can multi-task and set priorities;
- are proficient with computers and other technology; and/or
- the ability to speak Spanish will assist in managing this workforce.
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Not the job for you?
At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.
Working for Sodexo:
Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
