Job Abstract

Position Overview:

Responsible for customer service and order processing, including order entry, price quotes, inquiries, invoices, and sales. Work involves attention to detail, ability to work effectively with customers and work with limited supervision and will be the “go to” person when a manager is not present.

Principal Duties and Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides customer service and processes parts orders.
• Provides customer with technical data and part numbers.
• Responsible for all facets of parts order processing.
• Performs order entry.
• Ability to review pricing and determine mark-ups.
• Provides follow up on orders and customer inquiries.
• Invoices customers.
• Ability to perform inventory functions for both cycle counts and annual as needed.
• Maintains files.
• Promotes sales of all products.
• Regular attendance is an essential function of the job.
• Performs other duties as assigned.

Qualifications & Skills:

• Parts identification and sales skills including search for parts in manuals and online using engine serial number or VIN.
• Proficient on 10 key.
• Excellent computer and data entry skills.
• Excellent communication skills.
• Excellent organization skills.
• Ability to effectively multitask with multiple customers.

Education & Experience:

• High School diploma and a minimum of 0-2 years of experience in the parts department.
• Minimum of five years’ experience in customer service and order processing.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

Work is performed in an office and stockroom near a garage area and exposes the employee to various fumes and gases from vehicle exhausts, solvents, grease, oils, paint and other chemical hazards and extreme weather conditions while working outside.

Other Criteria:

• Complies with Company policies and procedures.
• Performs job safely with respect to others, to property and to individual safety.
• Works effectively with others in the Company to encourage teamwork and productivity.
• Must be able to adhere to a regular work schedule.
• We are drug free workplace that conducts pre-employment physical and drug screenings. We are regulated by the department of transportation and will be conducting random drug testing at regular intervals

EEO Statement

Valley Power Systems, Inc., and Its Families of Companies, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.