As an IT Field Specialist, you will provide various levels of helpdesk and desktop support for users at various offices and project locations, travelling to jobsites as needed. This is an office-based, career-oriented position with long term growth potential in a dynamic and growing organization. What you will be doing Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, with some installation and occasional troubleshooting of vario... more details
IT Field Specialist
Job LocationsUS-CA-Sacramento
ID
2024-6066
Category
Information Technology
Position Type
Experienced Professional
Division : Name
Corporate
Employment Status
Full-time Regular
Overview
As an IT Field Specialist, you will provide various levels of helpdesk and desktop support for users at various offices and project locations, travelling to jobsites as needed. This is an office-based, career-oriented position with long term growth potential in a dynamic and growing organization.
What you will be doing
Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, with some installation and occasional troubleshooting of various networked components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPS’s, printers, multifunctional devices, and phone systems.
Interfaces with regional IT management on IT projects, remote jobsite spin-ups, teardowns, and all outstanding issues.
Respond to Flatiron’s ITSM based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.) and related hardware or software to deliver required desktop service levels.
Collaborates with system engineers to ensure efficient operations of the company’s desktop computing environment.
Maintains inventory of technology equipment.
Coordinates and liaises with LEC’s, ISP’s, and cabling contractors.
Assists with the development of technical and procedural documentation as needed.
Acts as business liaison to communicate business needs to IT management.
Maintains knowledge of Company’s values and strategic plan
Supports published corporate policies.
Performs additional assignments per management’s direction.
What we are looking for
Bachelor's Degree in Computer Science or a related field preferred.
Related experience preferred.
Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred.
Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles.
Problem solving and critical thinking skills.
Valid driver's license required.
Why work for us
Some of the benefits you may be eligible for as an employee are:
Comprehensive compensation package and paid time off program
Industry leading 401(k)/RRSP
Medical/Extended Health Care, Dental, Vison and/or Provincial Medical
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