Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.
We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.
At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.
Join us and help shape wherever we go next!
Advancing healthcare with heart
The Quality Systems Training Specialist is responsible for tracking, monitoring, and ensuring the learning management system runs smoothly and efficiently. The Quality Systems Training Specialist assists the Sr. Manager Quality Systems in ensuring all aspects of the training process ensuring all associates are sufficiently trained to perform their job duties. The associate in this role will understand and review all related processes, procedures, and forms and ensure all Quality Systems Training team members are aware of their role in the process. Further, the role will work with, and train Terumo associates about their role in the Quality Systems training processes under the direction of the Sr. Manager Quality Systems.
Job Details/Responsibilities
- Assist Sr Manager, Quality Systems in overall improvements to the Quality Systems Training processes and mechanisms.
- Monitor and manage the Learning Management System content and structure.
- Generate reports and gather data to assess timeliness and other aspects of compliance in regard to training
- Partner with functional managers and procedure owners in developing training curricula and materials and assist in coordinating training events.
- Monitor and ensure core processes are running effectively and efficiently; may audit elements of compliance to identify weaknesses or other opportunities for improvement.
- Train, schedule, and educate associates on their role in the Quality Systems Training processes.
- Facilitate training creation and provide critical evaluation of training curricula and assignments as part of the change process and during curriculum creation and review.
- Assist Sr. Manager Quality Systems in overall improvements to the QST processes and mechanisms.
- Generate training materials including classroom, e-learning, self-study materials and job aids.
- Assist with development and maintenance of on-the-job training and qualification programs.
- Lead training sessions and provide coaching and guidance to other trainers
- Must demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements
- Perform other job-related duties as assigned.
Working Conditions/Physical Requirements
- This position works in a hybrid environment. Some travel may be required though it is limited in scope
- Occasional entry to clean rooms and other regulated areas where medical devices are being manufactured may be required.
Knowledge, Skills and Abilities (KSA)
- Requires excellent written, verbal and presentation skills and the ability to effectively communicate with individuals at a variety of levels within the company.
- Requires critical thinking and creative problem-solving skills.
- Experienced with Microsoft office programs (Word, PowerPoint, Excel, Outlook and SharePoint) and database management (LMS experience preferred).
- Ability to create and modify e-learning training is preferred.
- Must possess excellent organizational and time management skills.
- Must be detail oriented be able to multi-task and prioritize.
- Project management skills including needs assessment, planning, meeting facilitation, tracking, follow up and measurement of results required.
- Ability to maintain composure and a positive attitude in a fast-paced environment.
- Must be able to handle confidential information and display a high level of trust and integrity at all times.
- Must be a team player, flexible, a self-starter, and willing to do what it takes to get the job done.
- Knowledge of adult learning styles and instructional design principles is preferred.
Qualifications/ Background Experiences
- Requires a bachelor’s degree or equivalent experience and a minimum of 4 years’ relevant experience providing training program administration support or training facilitation to a medical device (or other regulated industry) organization.
- Program administration in higher education, public health, or another related field is acceptable.
- Successful track record of process identification and improvement, through well-accepted rigorous data driven mechanisms is preferred.
It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.
