Job Abstract

Job ID

5244

Clearance Requirement

Public Trust

As a UI/UX designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve complex user experience challenges. You will plan and execute UX initiatives from discovery through interface design; research, prototyping, iteration, visual design, user, usability, and accessibility testing. You will serve as the voice of the customer and make sure their needs are considered and met within a proposed solution.

Responsibilities:

• Participate in all aspects of the discovery process to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
• Conduct workshops and interviews to help frame pain points and opportunities, define insights, validate hypothesis, and create a compelling experience vision
• Understand the relevance of and how artifacts like journey maps, service blueprints, personas, ecosystem and experience maps fit into crafting the user experience
• Conduct user research and testing and effectively translate user needs into an implementable digital experience
• Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment
• Design intuitive, elegant, and accessible interfaces supported through a test and learn process
• Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications

• Experience working on a cross-functional Salesforce implementation team
• Ability to obtain a U.S. government Public Trust Security Clearance
• 4+ years of professional UX and UI experience designing viable solutions for multi-platform digital products
• UI/UX experience on the Salesforce platform
• Current portfolio demonstrating ideology, methods, tools, skills, and craft
• Demonstrated experience conducting primary and secondary user-research including user-interviews, discovery and co-creation workshops, heuristic evaluation, and card sorting (for example), and applying those insights to personas, journey maps, site maps, ecosystem maps, information architecture, and interface design
• Demonstrated experience in UI design including wireframing, low and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing
• Knowledge and experience with 508 compliance requirements
• Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing user stories and story pointing
• Proficiency in tools like Adobe Creative Suite, Sketch, Figma, Zeplin and other prototyping tools
• Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
• Experience collaborating within a multi-disciplinary delivery team including service designers, technologists, data scientists, engineers, solution architects, and change managers
• A natural curiosity for solving problems coupled with strong analytical skills
• A collaborative nature with excellent written communication and presentation skills
• Experience working in a project-based environment
• Degree or equivalent experience in HCD, HCI, and/or UX design
• Bonus Points
• Previous work experience in or with the federal government
• Previous work experience as a consultant

About Steampunk

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Design Intelligence™ process, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.