Job Abstract

Do you love finding ways to help shape the future through user-centered design? Are you interested in building and sharing digital products, while improving your creative design and technology skills? If you possess a growth mindset, solve problems through design, and can successfully integrate across agile teams that are foundational to Multifamily’s Digital Transformation, then we are your next destination employer! Apply to join Freddie Mac’s growing Experience Design team!

Our Impact:

The Multifamily UX team is more than just design. We are a trusted partner in our agile product development environment, responsible for UX Research and Design. We ensure that the design of our technical solutions represent and meet the needs of our users by gaining a true appreciation for their needs and by putting them at the center of our decision making process. The team provides thought leadership and ideas, as well as concepts through insight, prototypes, wireframes, storyboards and strives for evidence based decisioning, testing with users early and often. Together, we influence the direction, prioritization, and development within our technology organization.

• We work with our business and technology partners to deliver successful product outcomes, using a methodical human-centered design approach.
• We provide research, analysis, and design support for a robust portfolio of enterprise applications, identifying key opportunities to deliver value and reduce risk.
• We ensure our customer experiences are as thoughtful, effortless, and enjoyable as possible.

• Collaborate with multi-functional teams, including product owners, developers, and stakeholders to understand requirements and user needs.
• Create wireframes, prototypes, and high-fidelity designs for web and mobile applications.
• Participate in user research activities, such as usability testing, interviews, and surveys, to gather insights and refine design solutions.
• Contribute and ensure designs are in line with our Freddie Mac Design System and industry standard methodologies.
• Stay updated with the latest UX design trends, tools, and techniques relevant to the financial industry.
• Present design concepts and solutions to partners and capture feedback for iterative improvement.
• You produce phenomenal work with quick turnarounds and multitask optimally across different activities.

• Take ownership over patterns and experience needs that span the entire suite of tools and touch all user groups.
• Work with fellow design leaders and multi-functional stakeholders to determine standards for global UX needs
• Partner with product, business, and development leaders to streamline design delivery and enable designers to do their best work to support the implementation of platform-wide design initiatives.
• Create playbooks and document standard processes
• Collaborate with fellow design leads to refine UX process and methodology and continuously iterate on operating model so that we can be the best partners we can be to our product and development counterparts.
• Anticipate and manage team challenges as they arise
• Drive culture change and model an attitude of user centered design, always striving for solution de-risking, value proposition validation, and evidence-based decision making.

• 8-10 years of relevant professional experience
• 5+ years of design or product strategy, visual or interaction design, data visualization and experience design.
• Bachelor's degree in UX Design, Interaction Design, Graphic Design, Product Design, or equivalent work experience.
• Understand the application and implementation of the Design Thinking methodology, to include ethnographic research and the artifacts that support it.
• Experience in user testing, ensuring customer feedback is incorporated into future design increments.
• Proficient in design tools such as Figma, Sketch, Adobe XD, or equivalent. (Figma experience preferred)
• Experience working within Agile product teams.
• Management experience preferred.
• Portfolio showcasing relevant academic or personal projects.

• Ability to translate user needs into intuitive and functional designs.
• Good interpersonal skills, both written and verbal.
• Eagerness to learn and adapt in a fast-paced environment.
• Self-starter and self-motivated. Ability to work & collaborate effectively in a team environment.

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.