This opportunity will be for approximately three months. Possible career potential! Twelve hour shifts Friday, Saturday and Sunday. Under the supervision of the Admissions and Registration Supervisor in collaboration with Patient Care Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identificat... more details
This opportunity will be for approximately three months. Possible career potential! Twelve hour shifts Friday, Saturday and Sunday.
Under the supervision of the Admissions and Registration Supervisor in collaboration with Patient Care Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic, financial and cash collection information and entering it into the computer system quickly and accurately. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.
All Senior Admitting Workers have a critical influence on a patients’ health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
Duties to include:
Greet and patients as they check-in to the Emergency Department via walk-in or ambulance. Coordinate admission check-in and complete registration, including regulatory form requirements, for hospital inpatient and outpatient services. Provide necessary information and answer patient/family inquiries.
Interview ED patients to confirm patient demographic information and financial insurance data and completes SMARTPHRASE documentation in APeX HAR notes. Verify insurance eligibility and update verification screens in system
Complete registration and the admission process for Emergency room and Birth Center patients that need to be admitted.
Adhere to red flag protocol by verifying patient’s identity and entering 2 patient identifier data in Apex following Medical Center protocol. Refer Red Flag Alerts to Admitting supervisor.
Confirm and document patient’s family/friend/designee and visitors preferred language in Apex for updates from OR or physician Coordinate communication between all applicable medical center units and physicians with patients, family, and approved visitors.
Coordinate bed placement in collaboration with Central Patient Placement (CPP)
Provide on-the-job training for new staff.
Responsible for coordinating access to additional resources for patients/families and visitors when needed (ie: patient relations, spiritual care services, social work and community services).
Distribute available amenities to patients and visitors when appropriate (i.e., books, puzzles, magazines, games and toys, blankets and pillows).
Confirm patient copay/deductible amounts and make reasonable attempts to collect
Coordinate interpreters and facilitate use of 2-way interpreting phones for patients and providers when needed.
Assist with the activation of emergency teams, via Code Calling, Paging, etc.
Maintains all appropriate access to systems and resources (i.e., insurance portals)
Answer incoming phone calls to ED; coordinate patient transport, as necessary
Coordinate with support departments to always keep areas clean and presentable.
Participate in daily upkeep and straightening rounds of multiple patients waiting areas, daily and weekly disinfecting of related amenities adhering to the Infection Control Policies.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
• Two (2) years’ experience in healthcare, insurance-related or comparable level • Proficiency in health insurance eligibility and authorization requirements • Epic experience; Admissions, Discharges, and Transfers (ADT) experience • Second Language • Previous experience in hospital, insurance payer, or physician’s office setting • Basic knowledge of Medical Terminology • Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors • High school diploma or GED or equivalent • Must have demonstrated strong customer service skills • Prior experience in healthcare, insurance-related or comparable level • Ability to problem solve; ability to analyze data and recommend changes • Must be able to multi-task and prioritize • Ability to follow instructions; work quickly and accurately in a fast-paced environment • Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm. • Analytical and grammatical skills are necessary to communicate effectively verbally and in writing • Articulate and concise oral communication and the ability to write clearly and concisely • Ability to work collaboratively with a culturally diverse staff and patient/family population • Ability to work independently with minimum supervision
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