Job Abstract

The Pediatric Neuro-Oncology/Neurosurgery Patient Navigator for the UCSF Pediatric Brain Center provides individualized assistance and support to patients throughout their care with Pediatric Neurosurgery and Neuro-Oncology, serving as a resource and advocate for pediatric patients and families while they are going through the journey of diagnosis, treatment and recovery. The service is offered to pediatric patients from their initial visit to their ongoing post treatment appointments 2-3 weeks after discharge and ongoing monitoring throughout the patient’s pediatric life.

The Pediatric Neuro-Oncology/Neurosurgery Patient Navigator provides patient care coordination by serving as a communication bridge, when needed, between the patient, family and the practitioners and services he/she may require during their treatment. This involves developing expertise in the operations and systems underlying all service areas directly or indirectly related to neuro-oncology and neurosurgery care, including UCSF interdepartmental support for patients receiving care outside of Neurological Services. The position requires self-initiative, as well as exceptional social skills and emotional intelligence in order to support patients with a wide variety of psycho-social needs and the ability to effectively communicate with faculty and staff throughout the clinical enterprise. To be effective in the position, the Pediatric Neuro-Oncology/Neurosurgery Patient Navigator shall remain current on inpatient care protocols that affect patients’ postoperative care on an outpatient basis. This includes attending grand rounds sessions reviewing patient safety, standardization of inpatient and outpatient protocols.

This position is a vital and an integral part of the patient-centric care mission and direct patient education efforts of the UCSF Pediatric Brain Center. It is the common goal of these programs to ensure patients have full, equitable and convenient access to the clinical services they require and to the health education information needed to make informed decisions about their care.


The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

• Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian)
• Experience with insurance verification (plans), patient financial services, medical record data abstraction, or data analysis
• Experience with Epic
• Neurology, neurosurgery or oncology patient experience.

• Associate degree and 6 months related experience or equivalent combination of education and experience.
• This position requires flexibility to orient and work in all UCSF Medical Center locations as needed.
• Ability to communicate effectively, both over the telephone and directly in person.
• Basic keyboard and computer skills (Microsoft Office) and basic math skills.
• Direct patient teaching experience.