Under the general direction of both the Transfer Center and Patient Placement Supervisor, this position requires working in the capacity of both Principal Admitting Worker for Transfer Center functions and as Patient Placement Coordinator for Patient Placement functions. The Principal Admitting Worker duties include screening all incoming patient transfers to UCSF Medical Center, processing transfer requests and admissions, confirming insurance eligibility, follow-up on inpatient authorization, ... more details
Under the general direction of both the Transfer Center and Patient Placement Supervisor, this position requires working in the capacity of both Principal Admitting Worker for Transfer Center functions and as Patient Placement Coordinator for Patient Placement functions. The Principal Admitting Worker duties include screening all incoming patient transfers to UCSF Medical Center, processing transfer requests and admissions, confirming insurance eligibility, follow-up on inpatient authorization, and counseling patients and their families regarding their financial liability.
All Admitting Workers / Financial Counselors have a critical influence on a patient’s healthcare experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
Financial Counselor duties include screening and assigning patient liabilities for all emergent, urgent, and self-pay patients, confirming insurance eligibility and benefits, and securing authorizations. The Financial Counselor counsels patients and/or their families regarding their financial liability secures deposits on self-pay and/or collects patient liability portions routine/elective admissions. The incumbent will serve as the first point of contact for incoming requests for patient transfer and direct admits to UCSF Medical Center.
Transfer Center duties include completing Transfer Center intake, registration information, and financial clearance. Patient Placement Coordinator duties include performing admission reconciliation for the units, patient class updates, and financial clearance. Serve as the first point of contact to assist with time-sensitive issues related to patient flow requiring “Grand Central” knowledge and expertise of admission, transfer, discharge system functionality.
Bilingual capability
Previous experience in a hospital setting
Basic knowledge of Medical Terminology
Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors
High School Diploma or GED
Two years of Admitting Worker exp. and two years of exp. at the Senior Admitting Worker level OR an Associate's degree plus two years of experience working in a Senior Admitting Worker level/role.
Proficiency in health insurance eligibility and authorization requirements and reimbursement financial policies.
Experience handling Admissions, Discharges, and Transfers.
Knowledge of office machines; basic Personal Computer skills and the ability to type a minimum of 30 words per minute.
Ability to problem solve; ability to analyze data and recommend changes
Must be able to multi-task and prioritize
Ability to follow instructions; work quickly and accurately in a fast-paced environment
Analytically and grammatical skills are necessary to communicate effectively verbally and in writing
Articulate and concise oral communication and the ability to write clearly and concisely
Must have strong customer service skills.
Ability to work collaboratively with a culturally diverse staff and patient/family population.
Ability to work independently with minimum supervision
Ability to work on-site in San Francisco (Mission Bay).
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