Note: This is a Contract position. End Date is 1 year from start date with possibility of renewal Project FRIEND Connect is an extension of the now-ended Project FRIEND: First Responder Increased Education and Naloxone Distribution program, which is an initiative that equips first responders with naloxone for community distribution. Over the course of five years, Project FRIEND Connect aims to offer medication-assisted treatment (MAT) and psychosocial services to 150 individuals aged 18 or older... more details
Note: This is a Contract position. End Date is 1 year from start date with possibility of renewal
Project FRIEND Connect is an extension of the now-ended Project FRIEND: First Responder Increased Education and Naloxone Distribution program, which is an initiative that equips first responders with naloxone for community distribution. Over the course of five years, Project FRIEND Connect aims to offer medication-assisted treatment (MAT) and psychosocial services to 150 individuals aged 18 or older with opioid use disorder (OUD) who are given naloxone by first responders in the pre-hospital setting. The Project FRIEND Connect team consists of a Project Director, Program Manager, Project Evaluator, EMS Physician Liaison, Outpatient Physician Liaison, and two Patient Navigators.
The Patient Navigator will work closely with the other Project FRIEND Connect team members to link and retain each enrolled patient in MAT and outpatient care using contingency management (monetary incentives) and motivational interviewing.
The Patient Navigator is responsible for the implementation project by providing support to recruitment and linkage, and is responsible for recruiting project participants/patients, linking patients with the treatment clinic of their choice, delivering contingency management and motivational interviewing, and re-engaging patients that may drop out of MAT. The Patient Navigator acts as a communication liaison between treatment providers and maintains ongoing relationships with/offers support to enrolled patients. The Patient Navigator is also responsible for tracking patient data, as well as working with the team’s Project Evaluator to complete the Government Performance and Results Act (GPRA) questionnaires at intake and 6 months/discharge from the program.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)
Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques
Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved
Ability to create effective rapport with a diverse group of patients and care providers
Proficiency in Spanish and/or Chinese dialect
Excellent analytical, interpersonal, and problem-solving skills
Experience working with electronic health records
Knowledge of evidence-based treatment for substance use disorders
Knowledge of harm reduction principles and skills
Knowledge of local substance use disorder resources
Proficiency with motivational interviewing
Bachelor's degree in related area and / or equivalent experience / training
Minimum 3 years of related experience
Ability to complete Motivational Interviewing: 3 day Introductory Intensive course within 3 months of date of hire
Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment
Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
Ability to communicate effectively, both orally and in writing
Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area
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