Join our team to provide exceptional customer support across multiple channels. You will play a key role in ensuring a seamless and positive customer experience by managing service requests, incidents, documentation, and resolution. Drive customer satisfaction through KPIs and troubleshoot various applications and platforms following established global processes. Make a difference in customer support at our company. Ensure excellent customer experience through a customer-centric mindset and soft... more details
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Opportunity
Join our team to provide exceptional customer support across multiple channels. You will play a key role in ensuring a seamless and positive customer experience by managing service requests, incidents, documentation, and resolution. Drive customer satisfaction through KPIs and troubleshoot various applications and platforms following established global processes. Make a difference in customer support at our company.
Ensure excellent customer experience through a customer-centric mindset and soft skills
Provide 1st level support for a wide range of services to internal and external customers
Handle tickets from multiple communication channels and coordinate end-to-end ticket lifecycle following established procedures
Guide customers towards self-service options and contribute to building knowledge for customers
Continuously invest in self-learning and development, staying up-to-date with new services and technical expertise
Who you are
University bachelor's degree or higher in finance, business administration, or economics (preferred).
At least 1 year of experience in Customer service
2-4 years of experience in any of the following:
Procurement or Accounts Payable related experience
Ticketing tool experience
SAP (or ERP) experience
Opera, BW, Tableau experience is a plus
Advanced English & Portuguese level, both written and spoken.
Good understanding of the procure to pay end-to-end process.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.
Roche is an Equal Opportunity Employer.
