Job Abstract

We have an exciting opportunity for a Network Operations Center (NOC) Technician to join our team. We are seeking an onsite NOC Technician to monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100’s of applications.

The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.

Key Responsibilities:

·         Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support at the client site

·         Monitor systems and applications including high and low-level network-wide performance monitoring

·         Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues

Shift Schedules:

·         The shifts available are:

·         Sunday – Wednesday: 6am-2pm, 12pm-10pm, and 10pm-6am

·         Wednesday – Saturday: 6am-2pm, 12pm-10pm, and 10pm-6am

Required Experience/Skills:

·         1-3 years of NOC experience

·         Cisco networking skills

·         SolarWinds monitoring experience

·         ServiceNow or other ticketing systems

·         Ability to concurrently manage multiple tasks

·         Strong troubleshooting skills

·         Knowledge of network technologies, connectivity, protocols, and security

Other Requirements:

·         Candidates must be US Citizens

·         Candidates must have resided in the United States for the past 5 years

·         Candidates must not have traveled outside of the United States for a combined total of 6 months or greater in the past 5 years

·         This position requires successful completion of a background check, drug screen, and a credit check.

·         Candidates must be local to the job location listed below

Desired Experience/Skills:

·         Cisco CCNA

·         CompTIA Certification(s) (Network+ CE, A+ CE, etc.)

Benefits: Full-time employees are eligible for benefits including time-off benefits, such as vacation time and holiday pay, and insurance and other plan benefits.

Location: Silver Spring, MD (White Oak)

About Us:

Bay State Computers, Inc. is a professional services firm and a leading provider of Information Technology (IT) services and products to the U.S. Federal Government and Industry. Bay State brings together experienced IT professionals and the latest state-of-the-art technology tools, practices, and products to support projects and task order requirements for our customers.  For more information about Bay State visit our website and connect with us on LinkedIn.

Bay State Computers, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.