The Position
Police Community Relations Supervisor
(Community Information Supervisor)
This classification title maybe subject to change.
An additional 9.5% general salary increase will be applied effective July 2024.
Do you enjoy being out in the community and building partnership for collaborative success? Are you a self-starter that thrives in bringing creativity and innovation to public service? The Ontario Police Department is currently accepting applications for the position of Community Relations Supervisor.
The Community Relations Supervisor is part of the Ontario Police Department Leadership Team and will be responsible for maintaining current and establishing new community engagement opportunities through digital and social media. The Community Relations Supervisor reports directly to the Deputy Chief of Police. If you have the passion for public service, the experience in communications and marketing, and would love to promote the pride of the Ontario Police Department, submit your application today!
The following procedures will apply:
- The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
- The hiring department has the discretion to consider internal applicants on the Eligibility list prior to considering all applicants on the Eligibility list.
- The City reserves the right to limit the number of external applications accepted to the first one hundred (100) applications.
- Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process.
Background Check Process
All appointments to this position are subject to the successful completion of an in-depth background investigation conducted by the Ontario Police Department as well as a physical examination including a drug screening. The background investigation is a rigorous process, which often takes several months to complete. A typical background investigation includes but is not limited to: background interviews with individuals designated by the Ontario Police Department (this may include current and former co-workers, friends, relatives, neighbors, or any other relevant individual), criminal background check, credit check, and polygraph examination. Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens, repossessions, and recency); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call Police Department Background Unit at (909) 408-1820. The following list describes some areas that are covered in the background investigation:
- Your relatives, references, and acquaintances are asked to comment on your suitability for this position.
- The information supplied regarding your educational history is examined and verified.
- You must list a history of your residences.
- Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
- Military service records are subject to verification.
- The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
- Your criminal, driving, and insurance records are evaluated.
The Ontario Police Department
Our mission is to protect life and property, build and maintain authentic relationships, and enhance the quality of life in our community.
TEAMWORK: Fulfilling community partnerships that instill pride, passion and commitment through communication and performance. Learn from the past and embrace the future through empowerment, respect, and cooperation.
PROFESSIONALISM: It is not the job we do; it is how we do our job. We are engaging and considerate with our actions, image, and conduct.
INTEGRITY: We hold honesty as our guiding principle. When faced with difficult decisions, we do the right thing, even in the face of adversity.
ACCOUNTABILITY: We openly identify and address problems and willingly accept responsibility for our own actions.
DEDICATION: We are committed to our craft and to the residents, businesses, and visitors of the City of Ontario.
The City of Ontario
The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,500 full-time and 300 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.
The City‘s vision for the future is very exciting and we foresee tremendous growth within the year(s) to come. We welcome you to view the City of Ontario’s 2024 State of the City video by clicking on the link below as well as other links to learn more about the City.
State of the City The Ontario Plan
Smart Ontario Downtown Ontario
Examples of Essential Functions
The essential functions typically performed by the Community Relations Supervisor include the following:
- Leads in the creation, development, implementation, and maintenance of the Ontario Police Department’s communication strategy and programs.
- Leads in planning, organizing, and executing marketing, public information, special events and media events.
- Develops and evaluates the effectiveness of a marketing, branding and communications program that proactively conveys the agency's achievements and successes to both internal and external stakeholders and identifies appropriate messages and communication tools for targeted audiences.
- Develops and creates graphic materials including newsletters, flyers, brochures, visual displays, signs, advertisements, forms, logos, charts, maps and other printed or graphic materials to increase awareness of and participation in Police Department programs, services, and events.
- Writes, edits, designs, produces and distributes various pieces of publicity, press releases, videos, or other media for use in print, online, social media, email, direct mail, and other mediums.
- Coordinates and assists City departments in developing effective graphic materials for a variety of projects; reviews public outreach and communication materials to ensure consistency in messaging and brand management.
- Performs a variety of public outreach and community relations activities, events, and public awareness programs for the dissemination of information regarding Police programs, services, goals, operations, policies, and procedures.
- Monitors the Ontario Police Department’s digital presence; collaborates with the Department’s Creative Media Team for content development.
- Coordinates maintenance of city websites and social media pages to ensure relevant, accurate, and timely communication is posted.
- Photographs and/or records events, programs and activities.
- Prepares marketing reports to assess the effectiveness of campaigns, promotions, advertisements, attendance, readership, and program costs.
- Develops and maintains contacts with various community groups, organizations, business leaders, media, and government representatives; foster and promote positive relations with the general public, community groups, employees, schools, and local government.
- Supervises and directs the activities of assigned staff including employee selection, work assignment, performance evaluation, employee development, disciplinary action, and complaint resolution.
- Develops and maintains contacts with various community groups, organizations, business leaders, media, and government representatives; foster and promote positive relations with the general public, community groups, employees, schools, and local government.
- Meets with vendors of equipment, software, supplies and services, and makes recommendations to the department head.
- Performs other related duties as assigned.
Qualification Guidelines
Education
Bachelor's Degree or equivalent from an accredited college or university in marketing, communications, public relations, journalism, graphic design, or a closely related field. Additional years of applicable experience may be substituted for education on a year-for-year basis.
Proof of successful completion of a bachelor’s degree must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative at, or before, time of the reference check process. Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degree/Certifications.
NOTE: Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification.
Experience
Two (2) years of experience involving the development and coordination of public relations, public information, community outreach, including social media marketing. One (1) year of lead or supervisory experience.
Licenses
A valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment.
Desirables
- Experience working in a public safety organization (Police or Fire Department) is preferred.
- Bilingual/Spanish is highly desired.
Supplemental Information
How to Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
- List any relevant experience and education that demonstrates that you qualify for the position.
- List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
- Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.
Application Process
Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City’s online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources Department if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. List all periods of employment, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). List any experience that may help you to qualify for the position. List separately each position held, including different positions with the same employer. Resumes may be included but will not substitute for the employment history section. Failure to complete these sections may result in the rejection of your application.
Supplemental Questions
To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.