The Victim Services Supervisor performs supervisory and program administrative duties to ensure effective daily operations of the Victim Services Unit. The Supervisor assigns and reviews the work of Victim Service Coordinators while managing an independent case load of crime victims that need assistance. The incumbent also assists the Director of Victim Services by providing administrative direction to staff in the Director’s absence and by acting as a liaison between the agency and the communit... more details
THIS IS A NON-CIVIL SERVICE POSITION
POSTING DATE: 06/24/2024
CLOSING DATE: 07/01/2024 AT 12:00 MIDNIGHT
SALARY RANGE: $84,442.00 - $145,164.00 Annually
CLASS DESCRIPTION
The Victim Services Supervisor performs supervisory and program administrative duties to ensure effective daily operations of the Victim Services Unit. The Supervisor assigns and reviews the work of Victim Service Coordinators while managing an independent case load of crime victims that need assistance. The incumbent also assists the Director of Victim Services by providing administrative direction to staff in the Director’s absence and by acting as a liaison between the agency and the community.
Interacts with:
- Various BPD units
- Mayor’s Office of Immigrant Affairs (MIMA)
- State and local law enforcement and other criminal justice agencies
- Service providers, community members, and other community-based organizations.
ESSENTIAL FUNCTIONS
- Supports to expand the current scope of BPD’s Victim Services Coordinators to include direct services to the Latino/Hispanic population.
- Maintains the Victim Services Case Management Database to ensure quality service and compliance to the Standard Operating Procedures
- Provides new- hire training.
- Manages a case load of crime victims needing assistance, including establishing contact with crime victims, providing appropriate resource, and counseling referrals, explaining criminal justice system processes and procedures, ensuring there are no language challenges.
- Responds to complex call outs to provide crisis intervention, support, and advocacy services.
- Identifies and develops resources within the Latino/Hispanic community, networks with other victim assistance agencies and resource providers.
- Conducts outreach on victim advocacy to Latin/ Hispanic community groups and agencies.
EDUCATION AND EXPERIENCE REQUIREMENTS
EDUCATION: Have a bachelor’s degree in criminal justice, Social Work (BSW), Human Services, Public Policy or related field from an accredited college or university.
AND
EXPERIENCE: Have three (3) years of experience within the victim services, public policy, and or/criminal justice field. Experience working within local government a plus.
OR
NOTES(EQUIVALENCIES): Have an equivalent combination of education and experience.
LICENSES, REGISTRATIONS AND CERTIFICATES: A valid Maryland Class C Noncommercial driver’s license, or an equivalent out-of-state driver’s license acceptable to the Office of Risk Management is required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to work with a diverse population and have knowledge and understanding of working with victims of crime.
- Ability to establish a professional rapport with police personnel, supervisors, the community, outside agencies, and outside service partners.
- Ability to communicate effectively orally and in writing.
- Highly organized; strong project management skills
- Ability to analyze complex information and develop plans to address identified issues.
- Strong interpersonal skills to develop and maintain cooperative, professional, and productive work relationships.
- Able to work off hours in response to critical incidents or community needs.
- Distinguished service record, including excellent performance ratings, ability to pass a CJIS background investigation to obtain access to police sensitive information.
APPLICATION INSTRUCTIONS
- Applications will be reviewed and selected applicants will be asked to participate in a virtual interview(s) with BPD’s interview committee made up of executive leaders in the agency to answer questions about how they would approach the role.
- Interviewed applicants may also be asked to generate example work products or presentations to demonstrate proficiency in job-related tools and concepts to the committee.
- This position is a non-civil service position and serves at the discretion of the Police Commissioner and is represented by the Managerial and Professional Society of Baltimore (MAPS) and is eligible for any benefits provided to comparable MAPS employees.
NOTE: Those eligible candidates who are under final consideration for appointment to this position will be required to submit to drug and alcohol testing and criminal background check.
BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER
