This position provides Tier 2 and 3 technical support and device maintenance for the University and extended campus services, including service and support for personal computers, printing and scanning devices, and multifunctional devices. This position reports directly to the Director of Client Services and Support. Responsibilities: - Administration, management, and service of all multifunction devices, digital imaging devices, and computers on the UTM campus - Provide consulting and training ... more details
Description
This position provides Tier 2 and 3 technical support and device maintenance for the University and extended campus services, including service and support for personal computers, printing and scanning devices, and multifunctional devices. This position reports directly to the Director of Client Services and Support.
Responsibilities:
• Administration, management, and service of all multifunction devices, digital imaging devices, and computers on the UTM campus
• Provide consulting and training for campus departments for MFD and other computer equipment
• Work with third party vendors and contractors to provide recommendations and quotes for the campus
• Order, inventory, and install MFD and other printer/copier devices for the campus
• Tier 2 and 3 technical service and support for MFD and printer hardware
• Research and test new, innovative technology for computers and copying, scanning, and printing solutions
• Creating service and support documentation for the CSS knowledgebase
• Provide service and support on all multifunction and digital imaging devices, including preventative maintenance, repair, and component upgrades
• Provide Tier I support from time to time after major system changes or enhancements
Qualifications
Minimum Qualifications:
• Associate’s degree; experience may substitute on a year-for-year basis
• 2 years demonstrated experience in customer service and installation, service, and support of computers, printers, and MFD equipment
• Experience with modern Windows and Mac operating systems
• Experience with iOS and Android operating systems
• Experience leading and managing multiple simultaneous projects
• Able to plan and carry out work independently and prioritize tasks
• Able to plan, direct, and assist in the work of others and delegate tasks as necessary
• Able to coordinate tasks with multiple departments on campus
• Possess excellent organizational and communication skills (both oral and written)
• Possess strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
• Able to maintain knowledge of new industry products and services
• Self-motivated
Preferred Qualifications:
• At least four years of experience in installation, service, and support of computers and copying, printing, and scanning devices in an enterprise environment
• Advanced knowledge concerning computer, printing, and imaging hardware installation and configuration
• Advanced knowledge of service, maintenance, and repair of copiers, scanners and printers
• Advanced knowledge of both Windows and Apple operating systems
• Familiarity with networking/distributed computing environment concepts
• Strong problem solving and research skills
Application Process: Applicants must apply online and attach a cover letter and resume
Application Deadline: Applicant review will begin immediately and continue until a candidate has been identified
Minimum hiring rate $20.52 per hour (Market Range 07) – Salary commensurate with education and experience
To view Annual Security & Fire Report https://www.utm.edu/offices-and-services/public-safety/_media/2023 UTM ASFSR official.pdf
