We are excited to bring on a Business Continuous Improvement Director in our Workplace Solutions (WPS) Continuous Improvement team to work hybrid in one of our key city locations or work from home. We are on an exciting journey to transform our WPS Group Protection and Retirement Plan Services business lines through continuous improvement processes. In this role, you will have the opportunity to partner with the business and department leaders to identify opportunities to improve operational eff... more details
Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)
Work Arrangement:
Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance: is not available for this opportunity.
Requisition #: 73296
We are excited to bring on a Business Continuous Improvement Director in our Workplace Solutions (WPS) Continuous Improvement team to work hybrid in one of our key city locations or work from home. We are on an exciting journey to transform our WPS Group Protection and Retirement Plan Services business lines through continuous improvement processes. In this role, you will have the opportunity to partner with the business and department leaders to identify opportunities to improve operational effectiveness through the application of lean, six sigma and other such change methodologies and tools. You will provide leadership and direction to achieve results and to plan, direct, and coordinate activities ensuring that goals or objectives of initiatives are accomplished within prescribed time frame achieving expected results. You will also ensure the implementation and adherence to standards and best practices for communication, documentation, and execution.
- Provides direction & ensures project and/or program plans align and support the operational plans for assigned area(s) and are aligned with LFG's overall business plans and specific strategic and tactical initiatives
- Directs the organizational focus on customer service at every touch point while simultaneously delivering operational effectiveness
- Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department
- Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards
- Establishes and implements priorities, performance goals and objectives to ensure group results for assigned area(s)
- Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent
Must-haves:
- 7+ Years of experience in Project Management, Process Improvement, and Change Management / Mindsets and Behaviors or experience in the financial services industry
- 3+ years of managerial, supervisory, and/or demonstrated leadership experience
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations
- Demonstrated strong relationship management skills with internal clients (e.g. senior management, peers and colleagues); proven ability to develop creative and collaborative approaches
- Demonstrated ability to successfully hire, retain, develop and coach staff via a culture of real-time performance feedback, with ability to build both technical and leadership skills
- Finds common ground and can gain collaboration among senior management, colleagues and peers; can influence outcomes without directing or commanding
Nice-to-haves:
- Lean 6 Sigma Green or Black Belt
- Group Protection or Retirement Plan Services business process experience
- Change Leadership, value stream mapping and workflow experience
#LI-Remote
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for you:
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Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
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Leadership development and virtual training opportunities
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PTO/parental leave
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Competitive 401K and employee benefits
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Free financial counseling, health coaching and employee assistance program
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Tuition assistance program
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A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
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Effective productivity/technology tools and training
Pay Range: $90,300 - $164,700
Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify notices.
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