Job Abstract

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Office Coordinator

Location: Horsham, PA

Job Summary:

The Office Coordinator will serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services. The primary goal of this role is to positively impact the care and comfort of client employees and guests. The Office Coordinator will execute ambassador services, ensuring adherence to service level agreements, standard processes, professional brand image, and applicable local laws, rules, and regulations. This role will also conduct routine walkthroughs and assessments to ensure service delivery compliance, analyze data, support mail sorting and distribution, monitor security cameras and fire alarm systems, and consistently strive to improve service performance. The Office Coordinator will collaborate with the on-site facilities/maintenance team and perform additional duties as assigned by the manager.

Responsibilities:

• Serve as the initial point of contact for client employee inquiries, issues, troubleshooting, and feedback regarding workplace services.
• Execute ambassador services in alignment with SLAs, standard processes, brand image, and local regulations.
• Conduct routine walkthroughs and assessments of soft service delivery to ensure compliance with policies, regulations, and performance metrics.
• Support data collection, analysis, and reporting to align with client goals and objectives.
• Sort mail and distribute to designated drop stations within the building.
• Monitor security cameras and report any identified issues.
• Monitor the fire alarm alert computer system.
• Continually strive to improve experience service performance.
• Achieve and exceed performance goals, team goals, and client goals and objectives.
• Collaborate and maintain a working relationship with the on-site facilities/maintenance team, including notifying them of contractors and other facilities-related visitors entering the premises.
• Preferred experience using Canva.
• Perform other duties as assigned by the manager.

Requirements:

• Proven experience in a similar role, preferably as an office coordinator or related position.
• Exceptional customer service skills with a client-centric mindset.
• Strong organizational and multitasking abilities.
• Detail-oriented with excellent problem-solving skills.
• Proficiency in using office software and digital visitor management systems.
• Familiarity with Canva is preferred.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a team.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.