Job Abstract

TSIB is seeking a National Director of Claims. The candidate should possess the ability to lead and develop a sophisticated team of claims professionals handling and managing a wide variety of Construction-related General Liability claim functions, overseeing our claims team nationwide, Litigation, Professional Liability and Builders Risk claims. Responsible for driving optimum claims outcomes, supporting operational goals and business objectives while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders.

This is a role for a dynamic Claims leader who thrives in a fast paced environment with a focus on managing and developing staff. The ideal candidate will have a strong general liability background with exposure to handling claims nationwide. Additionally, this candidate will be responsible for reporting out department results to senior management and must have a superb analytical and financial background with excellent presentation and communication skills.

Job Responsibilities
· Plans, controls and coordinates claims activity and workflow within claims unit/department in order to maintain the highest professional customer service and technical standards, and to ensure work is produced in a timely fashion and that all deadlines are met, including ensuring timely and appropriate settlement, and maintaining acceptable closing ratios.
· Identifies training needs within the various claims units and partners with claims training resources to ensure the development of high quality training and education programs.
· Recommends claims procedural changes and plans, organizes and implements these changes in accordance with company guidelines. Keeps current on all changes affecting work production.
· Maintains override capability, authorizes settlements up to designated authority limits, and submits recommendations to designated officials for those claims in excess of authority level.
· Oversees and controls allocated claims expenses.
· Provides performance management activities for personnel measured against business objectives and claims activity.
· Coaches, mentors, and supports continual professional development of staff. Recommends appropriate skill development to ensure optimum contribution of team to achieve company results.