Job Abstract

Under general supervision of the Communications Operator Supervisor, the Lateral Communications Operator Part-Time receives and transmits emergency and non-emergency calls from the public requesting police and other emergency services; maintains contact with all units on assignment; documents calls for service on a computer aided dispatch system; and provides general information to the public.

This position is assigned to the Police Communications Center, which is a 24-hour, seven days per week operation, requiring shift coverage. Communications Operators must work assigned shifts and must be proficient at multi-tasking. There is a high expectation placed on the accuracy and speed of information gathering and the maturity in decision making.

ESSENTIAL DUTIES:

The following duties represent the principal job duties; however, they are not all inclusive.)

• Receives calls, complaints, and inquiries from the public for police or other emergency services over the phone.
• Screens incoming calls to determine priority resources, and types of response required in accordance with established procedures.
• Simultaneously receives, responds and documents information from multiple sources while maintaining accuracy in order to relay information to responding personnel.
• Proficiently handles multiple tasks and events simultaneously.
• Communicates clearly, concisely, and possesses effective listening skills.
• Responsibly relays confidential information with accuracy back to the field personnel.
• Performs general clerical work in support of communication activities.
• Conducts various data entry functions as directed by supervision.
• Maintains contact with other cities or agencies for cooperative emergency operations.
• Works holidays, weekends, day, night, and graveyard shifts as assigned and required.
• Performs related duties as required.

QUALIFYING KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:

• Principles, practices and procedures involved in public safety communications work.
• Geography of the City and the location of streets and important buildings.
• Operation of radio/telephone receiving and transmitting equipment.

• Accurately record and retain data given orally.
• Communicate effectively orally in highly stressful situations.
• Speak clearly and precisely.
• Accurately read and interpret maps.
• Handle simultaneous calls.
• Listen and comprehend radio calls while talking on the phone
• Exercise good judgment and make sound decisions in emergency situations.
• Effectively communicate with and elicit information from upset and irate citizens.
• Exercise independent judgment.
• Establish and maintain cooperative and effective working relationships.
• Type accurately at a moderate speed.
• Train others in the use of communication equipment.
• Ability to pass a thorough background investigation and polygraph. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas.

EDUCATION AND EXPERIENCE:
Any combination of education and experience that would provide the qualifying knowledge, skills, and abilities to successfully perform in the position. High School diploma or equivalent is required. One year of experience performing typing and clerical duties, demonstrated ability to function under stress, and the ability to handle several tasks simultaneously. Must be able to type 40 net words per minute (a typing certificate is required).

LATERAL REQUIREMENTS:
Successful completion of probation with a California public safety agency and minimum one (1) year of operational experience in public safety performing duties as a Communications Operator.

LICENSE REQUIREMENT:
Must possess and maintain a valid California Class C driver’s license. Completion of the California Commission on Peace Officer’s Standards and Training (POST) Public Safety Dispatcher course is highly desirable.

Typing certificate required from all applicants with a minimum of 40 net words per minute. Certificate must be issued within one (1) year prior to the application date by an accredited school or agency. Certificates from the Internet testing services and/or home computer CD testing will NOT be accepted.

SCHEDULE: Operators work various shifts that include a three/four-month rotation of days, swing and graveyard shifts, weekends, holidays, and shift holdovers. Shift assignments may consist of 12 hours a day on varying circumstances.

PHYSICAL WORKING CONDITIONS AND SCHEDULE:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Operators are required to work various shifts as assigned; Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard to enter data; and to verbally communicate to exchange Information.

Vision: See in the normal visual range with or without correction to operate a visual display terminal for extended periods of time, sometimes without the ability to move at will.

Hearing: Hear in the normal audio range with or without correction.

Environment: Work is performed primarily in a standard office setting. Exposure to high frequency noise.

SPECIAL CONDITIONS
Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all La Habra City employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.

The City of La Habra is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age veteran status or disability.

INTERESTED IN APPLYING?

Candidates must submit an application online and a typing certificate with a net speed of 40 wpm through the Human Resources Department webpage at https://www.governmentjobs.com/careers/lahabraca. Certificates must be issued within one (1) year prior to the application date by an accredited school or agency. Failure to submit a valid typing certificate along with your application will result in disqualification from the recruitment. Completed application will be accepted on a CONTINUOUS BASIS. The City will not accept faxes or resumes in lieu of a City application form. All applications will be screened and those applicants deemed best qualified will be invited to participate in an oral interview. The final candidate must be able to successfully pass a Police Department pre-employment screening process and successfully complete an extensive background including polygraph, medical exam, drug/alcohol screening, employment history verification, DMV check, and fingerprint verification through Livescan.

If any accommodation is needed during the interviewing process, please notify the Human Resources Department at least five days in advance of your scheduled appointment so that we may be able to provide a reasonable accommodation.

This bulletin is not a contract, neither expressed nor implied.

Any provision herein may be modified or revoked.