Job Abstract

• Oversees and provides customer service and administrative support to OLLI members, OLLI Board of Trustees, OLLI volunteers, and campus constituencies in-person, by phone and via other technologies.
• Supports OLLI member record creation and membership enrollment in PeopleSoft and accompanying payments; prepares and provides regular member reports.
• Assists members and guests with parking permits.
• Documents and adheres to procedures and timelines.
• Supports and tracks members who audit CSUF courses.
• Assists with class scheduling, room scheduling, and course catalog preparation.
• Supports and tracks members’ volunteer forms.
• Coordinates OLLI Trolley volunteer driver schedule and training.
• Assists members with registration in classes, events and field trips.
• Prepares materials for Board of Trustees meetings and training materials for volunteers.
• Provides administrative support for evening and weekend events, as needed.
• Assists with process documentation, process improvement, special projects, marketing and social media campaigns for the OLLI Program and events, as requested.
• Collaborates with colleagues within and external to OLLI to ensure organizational support, cross-training, teamwork, and customer service excellence are achieved.
• Other duties, as assigned.

• Minimum three (3) years of experience in an administrative or customer service role.
• Database/Customer Relationship Management (CRM) experience.
• Proficiency in Microsoft Office, Microsoft Teams, Zoom, Adobe Sign.
• Ability to work collaboratively with teams and with individuals of diverse backgrounds and experiences.
• Ability to organize, plan, and execute multiple, concurrent, time-sensitive responsibilities in an efficient and effective manner in order to meet deadlines and achieve successful outcomes.
• Ability to work some weekend and evening hours, as required.

• Some college courses preferred.
• Experience with PeopleSoft, TouchNet and/or Saleforce systems.
• Professional experience in a senior adult membership and/or volunteer-centric organization.

• Minimum High School Diploma or equivalent

PHYSICAL DEMANDS:
Prolonged sitting in front of computer. Walking, talking, hearing, pulling, bending, may carry 10-15 pounds of objects/material, not exposed to extreme noise level, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, taste or smell.

BENEFITS:
Health, dental, vision, life, health care flex plan, LTD, vacation, sick leave, holiday, credit union, tuition reimbursement and retirement plan with company match. All benefits will be administered according to policies and/or procedures.

APPLICATION PROCEDURE:
CSU Fullerton, Auxiliary Services Corporation (ASC) is committed with Diversity, Equity, and Inclusion (DEI) practice. This means hiring diverse talent and ensuring employees understand and respect differences around us. ASC is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (657) 278-4117.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the ASC. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASC employees who apply for the position.

Note: CSUF/ASC follows the direction of the CSU Policy related to COVID-19 vaccination. See FAQ Vaccines for more information.