Armed with an analytical mindset and a technical understanding of ecommerce, the Macy's Site Production team partners closely with business and technical teams to ensure a flawless customer experience across all Macy’s digital channels. As champions of site performance and customer experience, we analyze site performance to identify processes for mitigating risks and increase efficiencies across all channels. The Site Production team works cross-functionally across the entire organization to und... more details
About:
Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy’s, Inc. The face of retail is changing, and change requires innovation.
Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We’re building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love.
Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy’s Digital to grow your career and help shape the future of an iconic brand.
Job Overview:
Armed with an analytical mindset and a technical understanding of ecommerce, the Macy's Site Production team partners closely with business and technical teams to ensure a flawless customer experience across all Macy’s digital channels. As champions of site performance and customer experience, we analyze site performance to identify processes for mitigating risks and increase efficiencies across all channels. The Site Production team works cross-functionally across the entire organization to understand all aspects of our customer experience delivery teams. We look for customer and product centric leaders who are excited about solving technical and customer experience problems. This position requires the colleague to be highly technical as well as extremely organized, highly collaborative and results-driven with well-developed verbal and written communication skills. Solid execution and negotiation skills, along with a proven track record of leadership in ecommerce production are critical to success of this role.
Essential Functions:
Lead the onsite and offsite 24X7 support model.
Responsible for Launch call support, which can include after hours as needed.
Drive operational efficiency across the organization, recommending, and implementing changes within the online brand teams; communicating project status, issues (risks and solutions) as well as informs and enforces process / workflow for Macys.com; escalates critical issues to management when necessary; recommends solutions to cross-functional teams to help ensure business needs and financial targets are met.
Lead internal and external cross-functional teams (product, marketing, merchants, third party vendors, engineering teams, etc.) that aim to improve operational efficiencies, effectiveness, and customer experience.
Driven by operational processes and challenges, with a knack for figuring out how to make things work, with a lean team.
Monitor key metrics on a daily, weekly, and monthly basis and dig into root causes to understand and address emerging trends.
Rapidly execute on solutions when problems or challenges have been identified.
Quantitative and data-driven, able to draw insights from data, but also make decisions based on imperfect data.
Strategic thinking and creativity will be critical, as well as, relationship building across a multitude of disciplines, organizational hierarchy and multiple campuses. This position requires the need to be extremely organized, highly collaborative and results-driven. Strong negotiation skills and a proven track record in ecommerce production is critical to success of this role.
Perform other duties as assigned.
Consistently demonstrate regular, dependable attendance and punctuality.
Qualifications and Competencies:
BS/BA Degree required.
5+ years detailed task planning and project execution experience.
5+ years digital project management experience with a strong preference for e-commerce.
5+ years SCRUM/Agile experience preferred.
Solid understanding of digital production and release process, including direct experience with CMS and other digital tools.
Proven project management skills.
Excellent written and verbal communication skills. Ability to comfortably work with cross-functional multi-level teams. Candidate should have strong interpersonal skills.
Basic math functions such as addition, subtraction, multiplication, division and analytical skills.
Must be able to work independently within a multi-functional, multi-campus team with minimal supervision. Candidate should be self-motivated and able to escalate issues as needed.
This position involves extended periods of sitting and extensive use of computer and other office equipment. Must be able to view complex data for extended periods of time. Requires regular walking, standing, lifting up to 10 lbs., hearing, and talking. Involves close vision, depth perception, and focus adjustment. When required, must have the ability to manage the physical demands of business travel.
Strong organizational skills, excellent follow-up and follow-through, great analytical and negotiation skills. Ability to take initiative and lead others through ambiguous or complex projects.
Responsibility will be to participate in decision-making of projects by providing thorough explanation of options open to stakeholders. Can help guide teams by making recommendations based off previous executions or new technology available to the team. While we do not manage cross-functional partners, we do manage the workload and need to ensure that project continuously moves forward.
Ability to effectively share technical information, communicate technical issues and solutions to all levels of business.
Able to juggle multiple projects - can identify primary and secondary objectives, prioritize time and communicate timeline to team members.
Ability and desire to take product/project ownership.
Ability to think creatively, strategically and technically.
Ability to work a flexible schedule based on department and Company needs.
Knowledge of MS Office computer programs are required.
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