Job Abstract

Job ID

2024-119990

Property

Hollywood Casino at Penn National Race Course

Location

US-PA-Grantville

Type

Regular Full-Time

Category

Marketing & Entertainment

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

The Event Sales Manager – Multi-Property will oversee their scope of responsibility for the following Central PA properties: Hollywood Casino Grantville, Hollywood Casino Morgantown, and Hollywood Casino York.

• Secure business within the established market segments secure business within the established market segments to include, SMERF, association/membership business, group/individual sales in the state, regional, & national associations.
• Solicit new business by resourcefully expanding account base and manage existing accounts to positively impact revenues.
• Identify and develop new markets.
• Maintains a consistent corporate image throughout all product lines, promotional materials, and events.
• Maintain relationships and assist in negotiating and closing deals.
• Prepares periodic sales reports.
• Participate in community events as required.
• Interface with other teams to develop specialties as required by the guest for functions and, participate in meetings, special trips, and sales blitzes.
• Lead by example demonstrating self-confidence, energy and enthusiasm.
• Motivate and encourage team to solve guest and associate related concerns.
• Administer and enforce all company policies, procedures, rules and regulations.
• Create various reports as necessary and attend/hold regular meetings.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.? Ensures customer service standards are followed by all team members and addresses issues as they arise.? Responsible for the overall achievement of department customer service goals.? ??
• Assists clients with any problems or special requests to ensure the best personal service to meet guests' needs.
• Responsible for meeting and exceeding the monthly and annual revenue targets by generating brand-new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking and other community marketing techniques.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors degree (BS) in Sales, Marketing, or Business from an accredited college or university; or minimum of four years previous supervisory experience; or combination of education and experience combined.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Previous experience in Food & Beverage desired, but not required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. ?Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must be proficient in Microsoft Outlook programs.
• Excellent motivational, communication and customer service skills required.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer