Operate a straight truck or pup truck to deliver products in a safe and timely manner to customers according to the delivery route schedule as determined by the supervisor. Demonstrate high standards of customer service. Communicate frequently with peers, supervisors, and others. Job Duties and Responsibilities Operate a commercial motor vehicle in compliance with DOT and DFA rules, regulations and policies adhering to all safety practices Deliver pre-ordered or unscheduled (special orders) prod... more details
General Purpose
Operate a straight truck or pup truck to deliver products in a safe and timely manner to customers according to the delivery route schedule as determined by the supervisor. Demonstrate high standards of customer service. Communicate frequently with peers, supervisors, and others.
Job Duties and Responsibilities
Operate a commercial motor vehicle in compliance with DOT and DFA rules, regulations and policies adhering to all safety practices
Deliver pre-ordered or unscheduled (special orders) products to customers (schools, grocery stores, nursing homes, etc.) according to route schedule and customer delivery expectations (e.g., put deliveries inside coolers and walk-ins) in a safe and timely manner
Follow designated routes and schedules unless otherwise directed by supervisory personnel. Report delivery delays to management due to road conditions, accidents or breakdowns
Based on route design, load and unload product as required at designated stops (manually with hook, 2-wheel cart and/or pallet jack); may include stocking, rotating, and/or ordering of product (varies from route to route)
Collect empty cases
Provide merchandising support based on customer requirements and promote the addition and sales of new products if appropriate
Communicate effectively and maintain good relations with customers, resolve customer complaints, and report any problems to the driver supervisor or manager
Ensure and/or perform proper maintenance on assigned vehicles and equipment used (tires, fuel, oil check, etc.) and maintain a clean vehicle
Ensure load is properly secured prior to travel and at each stop and make adjustments when needed
Complete all daily paperwork fully and correctly each day. Complete DOT and customer paperwork including delivery tickets, pre and post trip inspections, driver logs, trip records, and vehicle service reports
Submit all customer paperwork and deposits daily, including invoices, load orders, and handheld reports
Ensure sufficient route inventory levels to meet customer demands while adhering to account inventory control and company distribution procedures; document condition of freight before departure
Attend all driver workshops and training sessions
Use company supported applications or systems properly
Represent DFA positively and professionally at all times during interactions with customers or other individuals
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
Education and Experience
High School Diploma or equivalent
Up to 2 years of experience driving a straight truck or pup truck, within the last 5 years preferred
Must meet minimum age requirements
Must meet DFA requirements for Motor Vehicle Records
Must meet all DOT requirements
Certification and/or License – valid CDL Class B/Class B with Air Brake endorsement
Knowledge, Skills, and Abilities
Knowledge of DOT procedures, rules, and requirements
Skill with math for calculating load size and recording accurate volume/weight measurements
Customer service skills
Able to communicate effectively, both verbally and in writing
Able to contribute to the positive performance behaviors through personal example
Able to be proactive in seeking solutions and taking appropriate steps to solve problems
Able to work in collaboration effectively and foster good teamwork
Able to be punctual, follow directions, and meet deadlines
Able to interpret and apply company policies
Able to adapt and manage to change effectively
Able to perform task and duties with minimal supervision
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