Job Abstract

Risk Manager, Issues & Events - Business Cards & Payments

Job Description:

Business Cards & Payments Risk Managers are experienced and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk management services to our BC&P partners.  You will partner with the business to help identify anomalies, and help triage for further escalations into issues and events when necessary.  At Capital One, we are the first line of defense to ensure our Company remains well-managed and profitable.

As a Manager for Issues & Events in Capital One’s Business Cards & Payments Risk Operations Management (first line of defense), you will govern the portfolio of Issues and Events owned by our department.  You will support our business partners in helping manage and triage any anomalies, to help identify root cause, and look for trends and patterns that help gain insights to share back with our business partners in driving values for our business and customers.  In this position, you will work closely with all business partners across BC&P and coordinate with other lines of business as needed, including 2nd line and 3rd line, to closely manage Issues & Events in accordance with Capital One’s policies and procedures, and provide analysis of trends to executives.  Additionally, you will collaborate with associates across all lines of defense in further maturing our Issue and Event risk management practices.  

Tasks and responsibilities include:

• Oversee the portfolio of all Anomalies, Issues and Events for Business Cards & Payments

• Partner with Issue & Event managers, owners, and AEs in ensuring that Issues and Events are appropriately documented and managed in accordance with expected timelines and policies 

• Conduct analysis, identify trends, and report on the status of the Anomalies, Issue, and Events program 

• Design and deliver regular training for Issue & Event managers, owners, and AEs on their roles and responsibilities, methodology, and the tools leveraged to manage Issues & Events

• Identify ways to improve and streamline Issue & Event identification, assessment, and mitigation processes

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Maintain awareness of risks, Issues, and Events within all BC&P teams

• Foster effective partnerships and collaborate with First and Second Line technology and risk management partners

• Participate in risk and other management forums and contribute to continuous improvement of risk, Issue, and Event management practices

• Support and possibly lead cross-functional teams through various initiatives

• Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable

• Participate in and execute other special projects for the team on a periodic basis

Basic Qualification:

• Bachelor's Degree or military experience

• At least 4 years of experience in issue or event management, process quality or audit

• At least 4 years of experience in root cause development and analysis 

• At least 4 years of experience in risk management or external audit

• At least 2 years of experience with data tools such as Google Sheets or Tableau

• At least 2 years of experience working in the financial services industry

Preferred Qualifications:

• 5+ years of experience working in the financial services industry

• 5+ years of experience in Issue or Event management, process quality, or audit

• 5+ years of experience with data tools such as Google Sheets or Tableau

• 5+ years of experience in root cause development and analysis 

• 5 + years of experience with Governance, Risk, and Compliance software tools

• 1+ years of consulting experience with a Big 4 firm

• Business Process Management Certification, Six Sigma Certification or Lean Certification 

• Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)

• Lean, Agile, Six Sigma, Business Process Management or Project Management Certification

• Strong written and verbal communication skills including developing and delivering presentations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).