Job Abstract

Responsible for registering all patient types using established policy and procedures of the facility and communicate effectively with the patient/family, peers and all members of the health care team. Obtains accurate demographic information from patients and/or family members, verifies all proper insurance information, secure managed care referrals, obtain appropriate signatures on all forms, and collects co-pays at the time of service. Understands third party regulations, referrals, authorizations, Advance Beneficiary Notice, and Point of Service collections.

Essential Job Functions

• Perform all patient registration area functions with a high degree of accuracy.
• Keep patient flow moving by registering in a timely manner.
• Verify insurances to maximize reimbursements.
• Identify insurances that require out-of-pocket expense and collect payment from patient and time of service.
• Complete Advanced Beneficiary Notices, referrals, and authorizations to secure payment.
• Other duties as assigned.

Competency and Experience (Knowledge, Skills, and Abilities)

Required Qualifications/Experience

• High School Diploma, GED, or higher level of education.
• Typing and customer service experience.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• Medical Terminology
• Previous registration experience.

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.
  
  

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.
  
  

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.