Job Abstract

IDS Call center:

Under the direction of IDS Call Center Management, the Enterprise Scheduling Registrar performs all tasks related to patient scheduling and pre-registration in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met.  Works closely with management to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.

IDS Call center:

• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail, actively listens and always follows appropriate channels of communication
• Excellent organizational skills, strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Good English spelling, reading and comprehension skills
• Knowledge and ability to perform tasks with Microsoft Office software
• Bilingual preferred

IDS Call center:

Required: 

• Successful completion of high school education or GED
• Ability to maintain composure and balance multiple priorities in a fast-paced environment
• 1 year customer service experience

 Preferred:

• Minimum 1 year Healthcare or Call Center Experience
• Telephone experience with excellent telephone etiquette
• Knowledge of insurance/authorization process and basic medical terminology
• Medical Assistant
• Work experience in a Call Center setting