Job Abstract

Provide technical support for network systems for a university medical system. Serve as the primary escalation support resource person, particularly for network design, planning, assessment, implementation, routing and switching, and network data center technologies. Provide recommendations and initiate necessary corrective actions to ensure optimal network performance. Provide day-to-day support of the 24 x 7 production environment, including core, distribution, wired and wireless access layers, IPAM, DHCP, VoIP systems, WAN, and network monitoring. Perform network design, build, and implementation in the project management lifecycle. Perform on-site hardware and software installations. Assess production network configurations and network health, identify issues, and recommend remediation actions. Participate in network hardware refresh, new network segment builds, and WAN clinic builds. Perform network monitoring configuration, addition, deletions, and changes for enterprise monitoring platforms. Perform monitoring, diagnosing, and troubleshooting to optimize systems and networked components as necessary to resolve problems and improve quality and performance. Document IT network operations, including implementation procedures, operational documentation, support policies and procedures, and disaster recovery procedures.

Annual Salary Range: $109,283-$222,100

Bachelor’s degree in network engineering, information technology, electronics engineering, computer engineering or a related technical field. Five years of experience in job offered or as a Network Engineer, or a related occupational title. Alternatively, the employer will accept a Master’s degree in network engineering, information technology, electronics engineering, computer engineering or a related technical field plus three years of experience in job offered or as a Network Engineer, or a related occupational title. The employer will accept any suitable combination of education and experience. Experience analyzing end-user business needs and devising effective cost-efficient recommendations. Demonstrated experience writing clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies and procedures. Experience communicating with product end-users. Demonstrated experience working both independently and in team-oriented environment. Experience researching and testing new communication and networking technologies and processes. Demonstrated knowledge of DNS, DHCP and TCP/IP. Demonstrated data networking skills including IP & ethernet routing and switching based network design. Experience with testing and implementations utilizing the OSI seven layer model. Experience working with industry protocols including OSPF, HSRP, EIGRP, BGP, TCP/IP, 802.1x, IPSec, Radius, and TACACS+. Experience using network protocol analyzers and sniffers including WireShark and Fluke tools. Experience deciphering packet captures. Demonstrated knowledge of Voice/VoIP and Wireless platforms including soft switches, communications manager, Unity, Unity connection, voice gateways, feature Servers, application servers, media servers, IADs, and wireless devices. Demonstrated experience and knowledge of IEEE 802.11 wireless standards and Aruba wireless controllers. Experience supporting VoIP and ISP services support systems for network management including voice technologies utilizing IP switching and routing architectures. Demonstrated knowledge of different cabling types including multimode fiber, single-mode fiber, LC versus SC, 10/100/1000BaseX, Cat5, Cat5e, Cat6, and RJ45. Experience utilizing troubleshooting tools including traceroute, ping, mtr, nmap, netstat, ipconfig or ifconfig, and iperf. Experience providing communication system status reports to management or support personnel.