Job Abstract

Job Summary:

The Client Services Manager functions as the key client interface, coordinator and facilitator of communications and services between PB Rev Cycle and the client. This individual provides related analyses and recommendations to management and clients on maximizing efficiencies in the Revenue Cycle process.

What you will be doing in this role:

• Manages client relationships with PBS in all areas of the Revenue Cycle.
• Coordinates all on-boarding activities related to the revenue cycle for new providers including but not limited to: understanding of services to be provided, charge documents, EMR and Practice Management system set up, workflows for charge capture identified and documented, time of service collection process, and client expectations.
• Manages daily activities, including determining specific employee work assignments; reviewing employee activities for completeness, accuracy, and effectiveness, adjusting staff workload and/or monitoring staff productivity
• Functions as primary point of contact for the client to front end revenue cycle issues and help streamline business operations as they relate to the revenue cycle.
• Works collaboratively with coding/compliance departments to ensure providers are receiving appropriate training and feedback.
• Works in close partnership with the operational management team and all PBS departments in order to be proactive in assuring successful charge entry, resolution of accounts receivable and patient satisfaction.
• Provides accounting and performance reporting/support to the client in multiple aspects.
• Guides and participates with AR Manager and other PBS management team members in conducting special projects
• Participates in monthly management meetings to organize, coordinate and enhance service functions
• Provides monthly Client Activity Summaries and Progress Reports to Executive Management
• Maintains regular communications with Coding Department to monitor APCs and to resolve subsequent coding issues
• Supports Operations as appropriate in calls or face-to-face meetings on behalf of clients to resolve reimbursement issues with difficult payers

Educational Requirements:

Bachelor's degree is preferred.

Experience:

5 years revenue cycle management with excellent presentation and writing skills.  Advanced skills in analysis and MS Office suite.  Epic Resolute experience is preferred.

Physical Demands:

Computer work, typing, sitting and standing