Job Abstract

Req ID: 285081 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Executive Director, Sr Client Partner to join our team in Los Angeles, California (US-CA), United States (US).

Managing Director, Client Partner – Utility (West) 

Launch is looking for a Managing Director, Sr. Client Partner for in the Western region.

Check us out: LAUNCH by NTT Data  We create digital experiences that move millions & are the catalyst you need to build better, bolder products. We exist to help you strategize, ship, and scale provocative digital experiences that connect with your customers and drive growth. You will be joining a team of digital, strategy, product design and engineering experts bringing digital product transformations to some of the world’s most interesting brands.

We are seeking a Managing Director, Client Partner with a specialized focus on nurturing and expanding our engagements within the West region.  The Client Partner owns relationships with a set of Utility clients with goals including: driving customer satisfaction, growing account revenue, and maximizing account profitability. The Client Partner will lead all aspects of customer engagement, account gross margin, account strategy, as well as revenue and service delivery as it pertains to Launch engagements within the account. Client Partner will coordinate with NTT DATA counterparts on expanded initiatives that extend to delivery practices outside of Launch.  Additionally, the Client Partner will be actively initiating and supporting pre-sales/sales efforts in pursuit of new accounts in partnership with the General Manager and Sales; as well as supporting those new clients along with supporting existing clients by focusing on the following:? Customer relationship management, expansion of services within the account(s) assigned and ensuring the delivery team(s) are delivering high-quality work. In this role,?the Managing Director, Client Partner II will report directly to the General Manager.  

Successful Client Partners will collaborate well with client personnel and internal team members in technical delivery and business development roles. The Client Partner's contribution will be measured on business growth and the profitability of client engagements. Managing Director, Client Partner II’s are expected to manage and grow client engagements to annual revenues between 10M and 15M.  

Job Responsibilities Include:  

• Lead multiple accounts revenue & gross margin growth, targeting 10-15M 
• Develop a deep understanding of the public sector landscape in the region to create and drive effective account strategies. 
• Leverage Sales support, ensure clear GTM messaging across accounts 
• Develop and maintain strong relationships with client executives, acting as a trusted advisor and strategic partner 
• Drive revenue growth by identifying upselling and cross-selling opportunities, working closely with clients to understand their evolving needs and aligning our offerings accordingly 
• Monitor project progress, proactively identifying and addressing any risks or issues that may impact delivery 
• Foster a culture of continuous improvement, driving operational efficiency and implementing best practices for client engagement 
• Act as a liaison between clients and internal teams, effectively communicating client requirements, managing expectations, and ensuring alignment throughout the project lifecycle 
• Conduct regular business reviews with clients, analyzing performance metrics, identifying areas for improvement, and proposing solutions to enhance client satisfaction and retention 
• Stay up to date with industry trends, market dynamics, and emerging technologies to provide strategic guidance to clients and internal stakeholders 
• Ensure strong client relationships, CSAT, business value realization  
• Set client expectations around the value company will deliver and manage the team to exceed those expectations   
• Actively lead, coach & support matrixed delivery teams on accounts  
• Groom delivery and client partner talent to scale accounts as appropriate  
• Effectively position company as the client’s partner for defining and delivering innovative technology solutions  
• Manage team expectations and delivery related escalations; Build key talent and leadership within the engagement teams   

Basic Qualifications:  

• 6+ years of experience in consulting, agency or IT services industries account management, with a substantial portion dedicated to supporting utility client base  
• 6+ years of experience in one or more of the following areas: strong technology solution definition and delivery in a consulting role; account management and business development experience in the services industry; and depth in one or more vertical industries.??  
• 6+ years of experience leading and managing matrixed teams to successful outcomes 

Preferred Skills: 

• Strong track record of driving revenue growth and achieving targets in a similar role, with experience in identifying and closing upselling and cross-selling opportunities. 
• Excellent leadership skills, with the ability to oversee and inspire multiple teams, fostering a collaborative and high-performance work environment. 
• Exceptional communication and presentation skills, with the ability to engage and influence client executives, sales teams, and internal stakeholders. 
• Solid understanding of software development processes, methodologies, and best practices. 
• Strong business acumen, with the ability to understand clients' business needs and translate them into effective solutions. 
• Proactive and results-oriented mindset, with the ability to manage multiple priorities and thrive in a fast-paced, dynamic environment. 
• Strong negotiation and problem-solving skills, with the ability to address client challenges and resolve conflicts effectively. 
• Must be able to resolve issues and manage escalations within engagement teams and directly with the client    
• Ability to engage and build relations with senior leadership at Fortune 500 organizations. Client Partner must be able to drive and lead business discussions with domain solutions support from practice managers    
• Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism and strong attention to detail 
• Metrics used to evaluate performance as a Client Partner: 
  • Revenue growth 
  • Account margin   
  • Total revenue – target between 10M - 15M (to be achieved over a period of years)  
  • Customer satisfaction – as defined by referenceable clients who actively provide referrals 

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.