WHO WE ARE:We seek to be the best in market dealership. Positive energy and a friendly atmosphere support's exceptional earnings. Premier is driven to develop amazing people, earn customer loyalty and deliver operational excellence. These pillars are the foundation of our company. THE ROLE:The Customer Service Representative (CSR) is responsible for customer communications toward specific objective achievement. This position often leads to additional opportunity. WHAT YOU'LL BE DOING: Nurture a ... more details
WHO WE ARE:
We seek to be the best in market dealership. Positive energy and a friendly atmosphere support’s exceptional earnings. Premier is driven to develop amazing people, earn customer loyalty and deliver operational excellence. These pillars are the foundation of our company.
THE ROLE:
The Customer Service Representative (CSR) is responsible for customer communications toward specific objective achievement. This position often leads to additional opportunity.
WHAT YOU’LL BE DOING:
Nurture a culture of excellence serving customer and team member experiences
Execute inbound and outbound communications to generate appointments
Execute inbound and outbound communications to support customer satisfaction and loyalty
Execute problem resolution skills to realize excellence in all facets of the business.
Report progress, challenges, options, and solutions to assure outstanding results.
WHAT WE’RE LOOKING FOR:
Proven record of success in telemarketing, customer service, sales
Energetic, positive, creative, empathetic personalities with passion for continuous improvement
Exceptional communication skills
Reliable, organized, healthy work/life balance
Respectful embrace of digital retailing and dynamic evolution to serve others transparently.
Impeccable character to lead, communicate and influence amazing customer experiences
IT’S A PLUS IF YOU HAVE:
Recognitions of achievement
Brand experience
Team orientation and experience
YOU MUST BE ABLE TO:
Extensive sitting, climbing stairs, lifting (<25 pounds), multi-tasking, and personal interaction
Efficient use of software and technology
Work a flexible schedule
Self-manage
WHY JOIN US?
Competitive base, bonus, and benefits reward career success
“At Premier Toyota of Amherst, we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.”
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