The San Mateo County Probation Department is seeking a well-qualified individual for the position of Senior Information Technology Analyst. Under the direction of the Information Technology Manager, the Senior Information Technology Analyst (SITA) is responsible for providing analytical and technical support for the design, development, implementation, maintenance and enhancements of Probation’s hardware, software applications, and IT infrastructure. The SITA will also support the user community... more details
Description
The San Mateo County Probation Department is seeking a well-qualified individual for the position of Senior Information Technology Analyst.
Under the direction of the Information Technology Manager, the Senior Information Technology Analyst (SITA) is responsible for providing analytical and technical support for the design, development, implementation, maintenance and enhancements of Probation’s hardware, software applications, and IT infrastructure. The SITA will also support the user community of approximately 300 Probation staff by analyzing end-user technical issues and requirements to identify new hardware/software solutions and future needs. This includes research and evaluation of specific hardware, operating systems, software applications, databases, monitoring tools and vendor packages.
The Senior Information Technology Analyst may also participate in activities related to basic project management, including participation in RFI and RFP processes, facilitating and coordinating various meetings, gathering and analyzing information, and validating requirements against technical deliverables to ensure project goals are met on time, within budget, and with sufficient quality. Additionally, they may be involved in technical aspects of application development and maintenance, such as data migration and database table maintenance. The Analyst will also play a key role in developing and updating run books, business processes, policy documentation, and training materials for all supported hardware and software. This position is responsible for overseeing the work of other Information Technology Analysts and/or Technicians in a lead capacity and performing routine technology and end-user support activities.
This is a hands-on position, and the Senior Information Technology Analyst will become familiar with all aspects of the Probation Department and associated criminal justice operations. The role requires building strong working relationships with all levels of Probation, including executives, management and line staff in order to coordinate the efforts of department resources. This position reports directly to the IT Manager at the Youth Services Center.
The ideal candidate will have:
Ability to participate in user and work groups to identify operational and departmental needs, assess impacts of programmatic or regulatory changes affecting application requirements and other related issues, and collaborate with vendors on associated application requirements.
Ability to administer County policies and procedures to ensure security and integrity of all departmental databases, including disaster recovery.
Ability to review and evaluate the design of programs and databases to ensure storage, security, selection and retrieval of information is logical, orderly, user friendly, and efficiently supportable.
Ability to create, update and modify production and other reports utilizing specific combinations of database information.
The Senior Technology Analyst will be responsible for: Business Support Duties
Reviewing and submitting user access forms, and performing system administration functions such as monitoring applications, adding/deleting users, modifying profiles, and resetting passwords.
Receiving requests for assistance related to hardware or software, determining severity and priority levels, resolving issues or referring them to appropriate personnel, documenting root causes, and developing prevention and mitigation strategies.
Routine updates and administration of Probation intranet sites (WordPress, SharePoint).
Developing and maintaining/updating hardware and software inventory (e.g., department-issued phones, MiFi devices, laptops, software applications, licenses).
Picking up and delivering various hardware/software to and from different Probation offices and ISD locations.
Assisting with uninstalling/installing hardware and software with ISD.
Updating/maintaining administrative-level access to Probation resources in MS Outlook, Active Directory, etc.
Assisting in creating cheat sheets, manuals, and guides for end users and facilitating as-needed trainings via in-classroom sessions, meeting presentations, or WebEx/Skype demos.
Assisting in developing and updating the Probation IT Unit run book.
Assisting in testing new hardware/software releases and configurations and managing their release to users.
Occasionally responding after hours to 24/7 Probation facilities for tier-one end-user support or security system outages (routing to contracted vendor).
Taking on various roles and responsibilities in Probation IT projects as needed.
Performing other daily operations tasks as needed.
Technical Support Duties
Administering system utilities and monitoring software to assess system performance and resource consumption for capacity and budget planning, ensuring robust system and application performance.
Evaluating and testing systems for installation, configuration, maintenance, issue triage, and resolution.
Installing new equipment or guiding vendors; acting as a liaison between users and vendors to ensure appropriate planning, scheduling, and coordination of maintenance and acceptance testing activities.
Qualifications
County Status:Only current County of San Mateo employees in the San Mateo County Probation Department with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term positions prior to the final filing date may apply. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Education: Graduation from a four-year college or equivalent technical certification with coursework in computer science, information systems or closely related field. Experience:Two years of full-time experience successfully performing technical and analytical duties to support automated system operations and related software applications. Knowledge of:
Methods and techniques used in troubleshooting and maintaining computer hardware and software applications.
Programming languages and operating systems.
Data organization and access methods in automated systems.
Operational characteristics of various hardware platforms, peripheral equipment and desktop applications, presentation graphics, client/server applications, communications protocols and intranet/internet.
Record keeping and filing principles and practices.
Job planning and prioritizing techniques for self and others.
Principles and practices of leadership and mentoring.
For the applications support area.
Operations, purposes, and functions of the application being supported.
Information needs and requirements of the systems users.
For the database administration support area.
Database design, implementation, maintenance, and integration techniques.
Database troubleshooting and recovery procedures.
Designated operating system design, techniques of programming, coding, programming languages, utilities, and command language.
Database and data dictionary concepts, database file structures, and operating system interfaces.
Quality control methods used to assure data accuracy and integrity.
GIS system software applications and modeling techniques.
For the server/production support area.
Server and mid-range computer hardware and software in use in the department and related communications systems.
For the desktop support area:
Computer networks and systems, their operation, support, development and migration.
Computer hardware and software products in use on the department and across the industry.
Skill/Ability to:
Provide advanced technical and analytical support to multiple users of broad based applications.
Respond effectively to user problems and needs.
Analyze operational and systems problems, evaluate alternatives and reach sound conclusions.
Evaluate, recommend, develop, implement, test and install software applications.
Monitor, troubleshoot and maintain local area networks and local portions of wide area networks.
Organize work, set priorities for self and others and meet critical deadlines.
Use initiative and sound independent judgment within established procedural guidelines to support automation systems.
Prepare clear, concise and accurate documentation, instructions, correspondence and other written materials.
Maintain accurate records and files.
Communicate effectively, orally and in writing, with both technical and non-technical personnel.
Establish and maintain effective working relationships with those contacted in the course of the work.
Physical Requirements:
Walks, sits and reaches by extending hands and arms in any direction on a consistent and daily basis; stoops, kneels, crouches, and crawls on an occasional basis.
Uses finger dexterity to pick, pinch and type; grasps objects with fingers and palms; and perceives attributes of objects by touch on a consistent and daily basis.
Communicates verbally by listening and talking on a consistent and daily basis.
Dependent upon assignment, frequently uses upper extremities to exert force to push and pull objects weighing up to 75 pounds and frequently lifts and carries items weighing up to 50 pounds.
Note: Individuals who do not meet these physical requirements due to disability will be reviewed on a case-by-case basis.
Application/Examination
Departmental Promotional Only. Only current County of San Mateo employees in the San Mateo County Probation Department with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term positions prior to the final filing date may apply.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).
Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Wednesday, June 19, 2024, by 11:59PM PST Application Screening: Week of June 24, 2024 Panel Interviews: Week of July 8, 2024
About The County: San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.
The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.
HR Contact: Ximena B. (06052024) (Senior Information Technology Analyst - V234)
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