Job Abstract

SUMMARY: Responsible for maintaining and supporting the network infrastructure and supported locations. Monitor agency helpdesk requests. Provides technical support to staff members for both software and hardware issues.

SUPERVISOR: IT Manager

DUTIES AND RESPONSIBILITIES:

• Manage IPSec VPN tunnels in a Sonic wall-based environment.
• Manage Wireless Lan Controller based wireless networks.
• Verify service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems.
• Document network by labeling of routing equipment and cables.
• Monitor and maintain Help Desk and Help Desk ticket system.
• Install and maintain computer hardware and software assets.
• Configure and install new workstations in a networked environment.
• Troubleshoot and repair agency hardware systems.
• Responsible for the setup of conference room AV equipment as needed.
• Attend training as necessary.
• Comply with agency policies and procedures, COA & HRSA regulations, federal and state requirements, and educational/certification/registry requirements.
• Maintain up to date documentation on helpdesk knowledge base.
• Maintain inventory documentation concerning IT related assets.
• Assist in the decommissioning of IT Assets prior to disposal and/or auction (forensically wiping hard drives or other data storage devices).
• Assist IT Manager and/or IT Director in upgrading/updating Network when needed.
• Travel to all locations throughout the area to perform onsite support to meet client and agency needs
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Knowledge of routing protocols in a Network environment.
• Knowledge of Layer2\Layer 3 switching configuration and troubleshooting
• Extensive knowledge of various PC hardware and software.
• Extensive knowledge of PC network operations, software, hardware, printers, and networked copiers.
• Extensive knowledge of Windows Pro operating systems.
• Extensive knowledge of Microsoft Office 365 suite.
• Knowledge of TCP/IP, configuration, maintenance in a multi-site, multi-server environment.
• Knowledge of internet connectivity, security, firewalls, and virus control across the network.
• Knowledge of user PC training procedures.
• Knowledge of LAN structured cabling techniques.
• Must be a self-starter with effective verbal, organizational, documentation and communication skills.
• Reliable transportation with a valid Ohio driver's license and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check.
• Training/experience in networking and computer configuration
• Experience in networking – Required

EDUCATION/LICENSES OR CERTIFICATIONS REQUIRED:

• Associate degree in Information Technology or
• Relevant experience with certifications Comp TIA A+.
• Valid Ohio drivers license

COMPLIANCE:

This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.