Job Abstract

As a Customer Experience Associate in Electronics, you know that the right digital device can help make our customer's lives easier. Use your passion for tech to help customers discover new, innovative products and make shopping for electronics fun and informative. As a PowerZone team member, your technology expertise and dedication to the digital world will educate and excite customers on all things electronic. You'll know which gadgets will meet customer's needs and stay up to date on the latest technology trends. With your digital knowledge and helpful suggestions, customers will continue to shop the Exchange the next time the newest gadget arrives.
We offer shift differential and holiday pay to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – PowerZone (Electronics) at the Exchange?

Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the electronics area to let them know you’ll be right with them
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
Ensure customers have an extraordinary experience while shopping
Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications

Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge

Additional Qualifications/Requirements:

Strong interest in electronics products:
- Hand-Held Devices
- Connected Technology
- Televisions
- Video Games
Excellent attention to detail
Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Excellent communication skills
Basic computer skills
12 months Retail Electronic experience preferred
12 months Retail experience preferred

MUST BE AVAILABLE TO WORK MONDAY THROUGH SATURDAY 9:00AM-5:300PM AND SUNDAY 10:00AM-6:30PM, TO INCLUDE HOLIDAYS. Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Search Terms: Customer Experience, Electronics, Associate, Electronic, Experience

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