The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve. KEY JOB FUNCTIONS: Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Respond to guest n... more details
JOB SUMMARY:
The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve.
KEY JOB FUNCTIONS:
Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting.
Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests’ names and preferences, connects with them individually and professionally.
Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace.
Meets and exceeds departmental wait time goals and service standards.
Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft.
Upholds all regulatory requirements.
Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork.
Team player; works toward team goals and fosters a collaborative and positive work environment.
Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift.
Proficient in handling, counting and securing cash funds.
Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing.
Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure.
Maintains openness to coaching, learning and improving.
Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities.
Assists in loyalty program account creations, player information updates and general customer management system functions.
Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines.
Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.
Any and all other job duties as assigned
EDUCATION and/or EXPERIENCE:
High School Degree or equivalent
1+ years in customer service industry with a clear passion for service.
QUALIFICATIONS:
Must be 21 and Over
Must be a team player
Demonstrated ability to communicate effectively, both verbal and written.
Must possess the ability to show grace and compassion in all circumstances.
Strong organizational skills.
Computer literacy.
Act as a role model to other employees.
Adhere to all regulatory, company and department policies and procedures.
Must project professionalism and possess excellent verbal and written communication skills.
Professional appearance; neatly groomed to impress.
WORK ENVIRONMENT:
Must be able to work independently.
Must be able to stand or walk for long periods of time (8-10 hours).
Must be able to respond calmly and make rational decisions, when handling conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Responds to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays.
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