The Director, Store Operations & Process Improvement, will influence the Americas region through consistent foundational operational guidelines and structure. They will lead the creation and implementation of store operations standards throughout the region by fostering strong partnerships, providing clear communication, and driving accountability. They will instill an operational component to all cross-functional partners to optimize all store facing initiatives. As a key stakeholder on the Ame... more details
Values & Innovation
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.
Purpose of Role
The Director, Store Operations & Process Improvement, will influence the Americas region through consistent foundational operational guidelines and structure. They will lead the creation and implementation of store operations standards throughout the region by fostering strong partnerships, providing clear communication, and driving accountability. They will instill an operational component to all cross-functional partners to optimize all store facing initiatives. As a key stakeholder on the Americas retail team, they will collaborate throughout the retail organization to help scale tools and resources to operational partners. They will develop and deploy the retail digital Omnichannel strategy in partnership with retail operations, fulfillment, IT, marketing and merchandising to support an integrated best in class customer experience across various channels. They are a visionary leader who "connects the dots" around business and consumer insights and articulates omnichannel concepts and solutions in a clear and compelling way. They will drive process improvements across store operational and omnichannel processes.
This role has direct impact to the success of the Under Armour Retail and E-commerce business unit as it drives increased synergies between the channels and also drives net new Omnichannel revenue.
Your Impact
• Monitor overall health of the Omnichannel applications/program • Own, understand, and partner on forecasting KPIs related to Omnichannel, including initiative performance • Responsibility to partner with store operations and finance to review accreditation rules for omni sales and returns made in store matched with incentive policies to drive a best in class customer experience • Responsible for leading and implementation of RFID roadmap to help drive efficiencies through the business. • Consistently seeks to improve processes and reduce non customer-facing tasks to help further amplify a customer first experience. • Create strategic and financial models to articulate business value • Facilitate workshops, ideation sessions, decision-making • Lead strategic review of solution development; provide clear and timely feedback to ensure experiences, technology and marketing solutions are delivered on-strategy • Responsible for the development and maintenance of all store operations standard operating procedures and influencing field leadership to ensure consistent implementation across Factory House and Brand House stores in the Americas Region • Lead the Store Operations team in optimizing cross-functional workflows that equip our teammates to execute daily operations effectively and efficiently • Develop solutions and long-term strategic plans aligned with long term organizational goals • Coach and develop a team of strong leaders and high performers. Create, model, and support a culture of excellence in execution, continuous improvement, and collaboration. • Leverage project management practices to ensure project success • Build influential relationships with leadership across other departments, including IT, Supply Chain, Merchandising, Marketing, and Finance among others • Align operational standards and resources • Manage priorities of execution based on timeline targets and vision and be able to adjust and refocus within project timeline • Analyze and support daily retail operational functions throughout the region, new store openings, store supplies, inventory control, and store processes • Consolidate business requirements when introducing new retail tools/resources • Manage budgets/expenses and financial planning for operations team • Manage the operational platforms/software as needed • Manage relationships with current vendors, and initiate contracts with new companies as needed • Effectively meet goals and milestones while simultaneously managing multiple projects • Understand cultural, legal, and language differences between countries in Americas region and how they impact operational standards in stores
Qualifications
• Bachelor’s degree with a minimum of 12 years of related experience • Master’s degree with 10 years of related experience • 16 years of related experience with no degree • 6+ years of management experience; or equivalent experience as the subject matter expert lead or expert in area of expertise • Retail store experience required • Corporate retail operations experience preferred • Proven people leader with a passion to develop others • Strong interpersonal skills with the ability to build partnerships and have excellent verbal, written and presentation skills; ability to communicate down, across and up within the organization. • Proven experience leading strategy and digital roadmap projects in a complex business and marketing environment • Experience playing a lead role in building strategic plans, tactical plans, and budgets • Strong understanding of user research, user-centered design principles and online consumer behavior • Must possess rigorous analytical disciplined approach as well as dynamic, abstract problem solving skills (get to the answer via both "inspiration" and "perspiration") • Organized and detail oriented • Creative thinker • Ability to travel as needed • Able to overcome adversity and deal with ambiguity • Ability to listen and communicate with internal teams and outside vendors, consultants and contractors. • Flexibility to shift focus and priorities.
Experience in the below retail operations areas:
Stockroom organization
Employee experiences
Store scheduling foundations
Mobile solutions
Loss Prevention
Store policies/procedures
Vendor Management
Store fixture packages
Store Openings
Inventory Control
Store supplies
Workplace Location
Location: This individual must reside within commuting distance from our Baltimore office.
Return to Work Designation: 3 days week in-office, the remainder of work week remote.
Travel: 10-15%
Relocation
Relocation may be provided up to a specified amount
Base Compensation
$164,330.00 - $225,953.20 USD
Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.
Benefits & Perks
Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
Under Armour Merchandise Discounts
Competitive 401(k) plan matching
Maternity and Parental Leave for eligible and FMLA-eligible teammates
Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.
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