Job Abstract

General Description: Responsible for contribution processing on client accounts, quality control, reporting and maintenance of the Retirement Planning Services system.

Responsibilities:

· Process contribution files received from clients, rollover contribution, platform transfer contributions and loan payoffs as requested by Conversion and Contribution Specialist

· Provide technical application support to team members as needed.

· Research cause and resolve participant account issues. Complete corrections including calculation of potential lost earnings.

· Create quarterly participant statements and complete statement checklist. Work with statement mailing vendor to insure timely delivery to participants.

· Create and verify accuracy of quarterly reconciliation for clients .

· Participate in upgrades to department related computer applications, including scheduling, testing, and implementation. Participate in process re-engineering projects.

· Lead or assist in documenting new or existing work processes.

· Assist with associate training: new associates, new processes, new systems enhancements.

· Assist set-up of new plans on client/participant web site, deactivate web access for client/participants of de-converting or terminating plans.

· Perform routine maintenance of the voice response unit (VRU) the automated telephone system, lead or assist setting up new plans on VRU.

· Perform daily balancing of assets between recordkeeping system and custodial account and resolve any issues. Notify Consultant of any issues not easily resolved.

· Allocate earnings, fees and revenue sharing (if applicable) to participant accounts.

· Request payment for fees from custodian.

· Assist with annual SSAE-18 testing of automated system, and data collection for CPA.

· Establish effective working relationships with Internal Partners, Clients and Vendors.

· Work with Internal Partners and Vendors to ensure accurate and timely response to all outstanding client/plan issues and product deliverable completion.

· Work with all partners in a manner that fosters mutual respect and teamwork.

· Respond to requests from all partners by stated timeframes.

· Review emails within 24 hours, client voicemails within 2-4 hours.

· Participate in personal and professional development opportunities.

Knowledge, Skills and Abilities:

• High level of computer literacy including strong working knowledge of Windows, Excel and Word.
• Ability to meet deadlines, strong attention to detail and ability to self-check work.
• Excellent problem solving skills, creative and innovative. Self-motivated team player.
• Experience with Schwab Retirement Technologies (SRT) ideal.
• Understanding of defined contribution retirement plan operations.
• Understanding of daily valuations and daily processing.
• Strong organizational, time management and communication skills.
• College degree preferred