To create great first and last impressions for members and guests, and to control club access. Answer incoming telephone calls promptly and handle them professionally. Be aggressively hospitable to members and guests as they enter and exit the club, and use names at every opportunity. Track member usage and guest registrations - ensure that guest cards are filled out completely and accurately. Enforce all club policies relating to the Service Desk. Assist members with account changes and billing... more details
Leisure Sports Service Department
Job Description
SERVICE DESK AGENT
MISSION
To create great first and last impressions for members and guests, and to control club access. Answer incoming telephone calls promptly and handle them professionally. Be aggressively hospitable to members and guests as they enter and exit the club, and use names at every opportunity. Track member usage and guest registrations - ensure that guest cards are filled out completely and accurately. Enforce all club policies relating to the Service Desk. Assist members with account changes and billing questions. Assist the Service Desk Supervisor and other departments in administrative duties and projects as requested. Stay informed of current sales and marketing promotions (internal and external), current club programming, and special events or functions occurring each day.
REPORTS TO
Service Desk Manager
DRIVERS of SUCCESS
Personable, Friendly Demeanor
Member Service Obsession
Team Player, Leadership Skills
Professionalism, Responsibility
Enthusiasm, Achievement Orientation
Communication Skills
PRIMARY RESPONSIBILITIES
Enthusiastically greet and check in members as they enter (track and control club usage); smile and use names often
Welcome guests to the club; initiate the registration process (ensuring guest cards are filled out completely); contact the Membership department; ensure a professional “hand-off” to the Sales Rep; and collect guest fees as applicable
Offer a parting wish to all members and guests as they exit the club
Keep the Service Desk and lobby area neat, clean and uncluttered
Know and understand all Member Service and Facility Walkthrough and Core Value Quick Check standards as they apply to the Service Desk and lobby areas; ensure they are followed
Handle point of sale transactions and billing payment drop-offs; collect and record fees
Handle court, tanning, and massage reservations accurately (where applicable); adhere to club policies regarding advance reservation times, length of booked time, etc.; collect fees as applicable
Handle changes to member accounts (payment methods, EFT changes, downgrades, etc.)
Handle member cancellation requests when the Service Director and Service Desk is unavailable
Answer incoming telephone calls when club operator is not on duty or when calls are forwarded to the Service Desk; transfer calls professionally and efficiently; take accurate messages as needed
Assist the Programming department by taking activity registration messages or requests when the Activities Desk is closed – pass them on so the Activities Desk staff can handle when they return
Assist with club administrative duties such as mailings, telephone campaigns, etc.
Serve as a resource for club members with questions about club policies, programs or services
Deliver Service Signatures, “Welcome Ritual”, “Confirm & Repeat” and “Parting Wish” on a consistent basis
Promote club events and programs to members as they check in
Maintain a supply of folded towels at the Service Desk; fold towels for the Housekeeping department when requested
Other responsibilities or projects as assigned by the Service Desk Supervisor or Service Desk Manager
ESSENTIAL PHYSICAL REQUIREMENTS
Qualified candidates, with or without reasonable accommodations, must be able to:
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
